table.courseIntroduction
In today’s Business world, the successful executive assistants play a key role in the organization, as they serve as support to executives, such as high-level officials, the CEO, or the owner of a company.
This training course is designed to provide participants with the necessary knowledge and skills essential to become an effective executive assistant and create an impact in the role for the benefit of the team and the organization as a whole.
table.courseObjective
- Gain a clear understanding of how trust is built, what can accelerate the growth process for trust in a relationship, and what can maintain it
- Understand the alignment of tasks to the strategic vision, purpose, objectives, priorities, brand, and values of the organization
- Create a vision, with benchmarks, for how EA and Executive Partnerships can work and function most effectively
- Increase effectiveness in all aspects of managing tasks and relationships and delivering against objectives and priorities
- Manage and direct actions, tasks, and communications, and maintain focus on higher-level activities
table.courseAudience
- Office managers.
- Executive secretaries.
- Administrators and assistants.
table.courseOutline | 01 Day One
Understanding Your Manager
- Identify and Adapt to Their Style
- Anticipating Your Manager's Needs
- Defining Your Key Responsibilities
- Know When to Take the Initiative
Administration Skills
- Emotional Intelligence
- Required Business Knowledge
- Managing the Office Environment
- Active Listening Skills
table.courseOutline | 02 Day Two
Managing Your Time
- Managing Your Calendar
- Managing Last Minute Change
- Working in a Team Environment
- Urgent Tasks vs Important Tasks
Essential Skills
- Email Etiquette
- Using Office Equipment
- Using Software Applications
- Effective Business Communications
- Effective Event and Party Planning Tips
- Phone and Voicemail Protocol
- Effective Business Writing
- Conducting Internet Research
table.courseOutline | 03 Day Three
Managing Effective Meetings
- Agenda Templates
- Minute Taking
- Meeting Time Management
- Formal vs Informal Meetings
- Effective Gatekeeping Skills
- Essential Filtering Questions
- Saying No Politely
- Managing Difficult Callers
table.courseOutline | 04 Day Four
Staying Organized
- Prioritization Rules
- Set Realistic Goals
- Planning Ahead
- Keeping the Pace
- Managing Sensitive Information
- Confidentiality Explained
- Discretion and Diplomacy
- Data Security Explained
- Managing Uncomfortable Scenarios
table.courseOutline | 05 Day Five
More Advanced Skills
- Basic Project Management Skills
- Interacting at Trade Shows/Conferences
- Managing Client Interaction
- Social Media Management
table.courseCertificates

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