course | Excellence in General Services Management
Join the Excellence in G... course taught in English – General Services has become a key enabler of organizational efficiency, providing the operational foundation that…
ADOM-3528 | Excellence in General Services Management
Course Sector : Administration and Office Efficiency
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 07/09/2026 | 11/09/2026 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 21/12/2026 | 25/12/2026 | Los Angeles | $5,950 | Book now |
| 5 Days | 04/01/2027 | 08/01/2027 | Dubai | $4,250 | Book now |
| 5 Days | 18/04/2027 | 22/04/2027 | Al Khobar | $4,250 | Book now |
Course Introduction
General Services has become a key enabler of organizational efficiency, providing the operational foundation that supports business continuity, employee productivity, and service excellence. Beyond managing day-to-day administrative activities, modern General Services functions are responsible for coordinating workplace operations, facilities, assets, service providers, logistics, and support services while ensuring quality, compliance, and cost effectiveness. Organizations that invest in General Services excellence are better positioned to improve operational performance, optimize resources, enhance employee experience, and achieve sustainable organizational success.
Designed by Boost Consulting & Training, this comprehensive program equips participants with the knowledge, practical methodologies, and best international practices required to achieve excellence in General Services management. Participants will learn how to develop effective operational strategies, optimize service delivery, strengthen resource and vendor management, monitor operational performance, implement continuous improvement initiatives, and establish governance practices that support long-term operational excellence and organizational resilience.
Course objective
- Understand the principles of operational excellence in General Services management.
- Develop effective strategies for managing integrated workplace support services.
- Improve operational efficiency through structured planning and resource optimization.
- Apply performance management and continuous improvement methodologies.
- Strengthen governance, compliance, and risk management within General Services operations.
- Develop a sustainable roadmap for achieving service excellence and operational resilience.
Course audience
- General Services Directors and Managers
- Administration Managers and Supervisors
- Facilities Management Professionals
- Operations and Support Services Managers
- Office Administration Professionals
- Professionals responsible for workplace operations and corporate support services
Course Outline | Day 01
Foundations of General Services Excellence
Understanding Operational Excellence
- Principles of General Services excellence
- Strategic contribution of General Services to organizational success
- Building a service-oriented operational culture
Integrated General Services Management
- Core General Services functions
- Coordination across support services
- Roles, responsibilities, and operational accountability
Course Outline | Day 02
Strategic Planning and Service Design
Planning General Services Operations
- Developing operational service plans
- Resource planning and workload management
- Aligning services with organizational priorities
Service Design and Operational Efficiency
- Designing standardized service delivery processes
- Improving workflow efficiency
- Establishing service standards and operating procedures
Course Outline | Day 03
Service Delivery and Operational Management
Managing Daily General Services Operations
- Coordinating facilities and workplace services
- Managing logistics and administrative support
- Ensuring service continuity and responsiveness
Resource and Vendor Management
- Managing organizational assets and resources
- Coordinating contractors and service providers
- Optimizing operational costs and service quality
Course Outline | Day 04
Performance Management and Continuous Improvement
Measuring Service Performance
- Developing operational performance indicators
- Monitoring service quality and customer satisfaction
- Reporting and evaluating operational performance
Continuous Improvement
- Identifying operational improvement opportunities
- Applying problem-solving methodologies
- Enhancing efficiency through continuous improvement initiatives
Course Outline | Day 05
Governance, Innovation & Future Excellence
Governance and Risk Management
- Governance frameworks for General Services
- Compliance, accountability, and operational risk management
- Strengthening organizational resilience
Future of General Services Excellence
- Smart workplace technologies and digital transformation
- Artificial Intelligence in support services
- Developing a strategic roadmap for continuous excellence in General Services management
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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