course | Advanced ServiceNow Design
Boost your profile through Advanced ServiceNow Design. Expert trainers, practical exercises, and recognized certification in GCC.
IT-1238 | Advanced ServiceNow Design
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 14/09/2026 | 18/09/2026 | Los Angeles | $5,950 | Book now |
| 5 Days | 04/01/2027 | 08/01/2027 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 15/03/2027 | 19/03/2027 | Dubai | $4,250 | Book now |
| 5 Days | 28/06/2027 | 02/07/2027 | Dubai | $4,250 | Book now |
Course Introduction
The Advanced ServiceNow Design Course is designed to help professionals master modern workflow automation and system design using the ServiceNow platform. This course focuses on building scalable solutions, improving operational efficiency, and creating seamless digital experiences through advanced ServiceNow design techniques.
Participants will gain hands-on experience with powerful tools such as ServiceNow Flow Designer and ServiceNow Process Automation Designer, enabling them to automate complex workflows and streamline business processes across organizations.
What You Will Learn From ServiceNow Design Course?
In this course, you will develop practical skills in:
- Designing automated workflows using Flow Designer ServiceNow
- Building end-to-end processes with Process Automation Designer ServiceNow
- Creating dynamic interfaces using ServiceNow Form Designer
- Applying best practices from the ServiceNow Design System
- Improving system efficiency and reducing manual operations
ServiceNow Flow Designer & Automation
Learn how to use ServiceNow Flow Designer to create powerful, no-code or low-code workflows. You will understand how to connect systems, automate approvals, and manage tasks efficiently using Flow Designer ServiceNow.
The course also covers ServiceNow Process Automation Designer, helping you design structured, multi-step workflows that enhance productivity and ensure consistency across operations.
User Experience with ServiceNow Form Designer
Master the ServiceNow Form Designer to build intuitive and user-friendly forms. You will learn how to customize layouts, improve data input processes, and enhance the overall user experience within ServiceNow applications.
Understanding ServiceNow Design System
Explore the ServiceNow Design System to create consistent, scalable, and visually appealing interfaces. This ensures better usability and faster development across enterprise applications.
Benefits of Advanced ServiceNow Design Course
By completing the Advanced ServiceNow Design Course, you will:
- Gain in-demand skills in ServiceNow design
- Automate business processes using Flow Designer ServiceNow
- Improve operational efficiency with Process Automation Designer ServiceNow
- Enhance user experience using ServiceNow Form Designer
- Apply enterprise-level design standards with ServiceNow Design System
Course objective
- Introduction to ITIL
- Introduction to Service-Now
- Basic administration
- Advanced Administration
- Scripting
Course audience
- Software Developers
- Software Engineers
- Data Architects
- System Administrators
- DevOps
Course Outline | Day 01
Introduction to ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLAs
Course Outline | Day 02
Introduction to Service-Now
- Tool Introduction
- Current Competitors
- Releases, User Licenses
- Using Wiki and Community
Course Outline | Day 03
Basic administration
- Customizing Home Pages
- Form Layouts and List Layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules
- Creating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
Course Outline | Day 04
Advanced Administration
- UI Policies
- Notifications
- Dictionary Entries and Overrides
- Data Policies
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
Course Outline | Day 05
Scripting
- Business Rules
- Client Scripts
- UI Actions,
- Script Includes
- Jelly Scripting
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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