course | Strategic Conflict Management for Leaders
Join the Strategic Confl... course taught in English – Conflict is a natural part of organizational life. When managed effectively, it can lead to…
MGLD-3304 | Strategic Conflict Management for Leaders
Course Sector : Management And Leadership
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 07/09/2026 | 09/09/2026 | Athens | $3,950 | Book now |
| 3 Days | 08/11/2026 | 10/11/2026 | Muscat | $3,250 | Book now |
| 3 Days | 12/04/2027 | 14/04/2027 | Dubai | $3,250 | Book now |
Course Introduction
Conflict is a natural part of organizational life. When managed effectively, it can lead to innovation, improved relationships, and stronger decision-making. However, unresolved conflict can damage trust, reduce productivity, and create workplace tension.
This BOOST course equips leaders with advanced conflict management techniques that transform disagreements into opportunities for collaboration and problem solving. Participants will explore the causes of workplace conflict, learn how to manage difficult conversations, and apply mediation and negotiation strategies to resolve disputes constructively.
Through practical exercises, role-plays, and real-world scenarios, participants will develop the confidence and skills needed to manage conflict professionally and maintain positive working relationships.
Course objective
- Understand the sources and types of workplace conflict.
- Identify personal conflict management styles.
- Apply structured conflict resolution techniques.
- Manage difficult conversations with confidence.
- Use mediation techniques to resolve disputes.
- Transform conflict into opportunities for collaboration.
- Strengthen leadership effectiveness through constructive conflict management.
Course audience
- Managers and supervisors
- Team leaders and department heads
- Project managers
- HR professionals
- Professionals responsible for team leadership and decision making
Course Outline | DAY 01
Understanding Workplace Conflict
- Introduction to conflict management
- Types and sources of organizational conflict
- Positive vs. destructive conflict
- Conflict management styles and self-assessment
- Emotional intelligence in conflict situations
- Communication barriers that lead to conflict
- Practical exercise: Conflict style assessment
Course Outline | Day 02
Conflict Resolution Techniques
- Conflict resolution frameworks and models
- Active listening and constructive dialogue
- Managing difficult conversations
- De-escalation strategies and emotional control
- Negotiation techniques in conflict situations
- Managing team conflicts and disagreements
- Case study: Workplace conflict resolution scenario
Course Outline | Day 03
Leading Conflict Resolution
- Mediation skills for managers
- Facilitating problem-solving discussions
- Managing conflict in cross-functional teams
- Building a culture of constructive feedback
- Conflict prevention strategies
- Action planning for conflict management
- Role-play exercises and feedback
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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