course | Business Communication and Etiquette
Looking to excel in business communication etiquette? Business Communication and Etiquette in GCC offers applied tools, case studies, and certification.
PERDEV-68 | Business Communication and Etiquette
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 21/12/2026 | 23/12/2026 | Texas | $4,950 | Book now |
| 3 Days | 15/03/2027 | 17/03/2027 | Dubai | $3,250 | Book now |
| 3 Days | 23/05/2027 | 25/05/2027 | Riyadh | $3,250 | Book now |
| 3 Days | 19/07/2027 | 21/07/2027 | Dubai | $3,250 | Book now |
Course Introduction
In today's competitive job market, professionals must understand the significance of proper conduct when interacting with colleagues, clients, and potential clients. This training aims to equip participants with essential skills and knowledge to excel in various business settings while considering cultural and regional difference
Course objective
- Differentiate between etiquette and protocol and their professional context
- Recognize the impact of business etiquette on the daily business routine
- Identify the main points to keep a positive first impression and good corporate image
- Illustrate the proper communication etiquette, defeating the most common communication barriers
- Describe how to interact and communicate effectively with different types of guests
- Trace the proper attire etiquette
- Apply some techniques to handle awkward situations and difficult personalities
- Distinguish the different communication channels etiquette
- Explore the adequate boundaries and etiquette of dealing with co-workers
- Discuss the etiquette of using technology and social media in the light of a professional employee
Course audience
- Executives and Senior Managers
- Sales and Marketing Professionals
- Customer Service Representatives
- Human Resources Personnel
- Administrative Assistants and Office Managers
- Recent Graduates Entering the Workforce
- Anyone Seeking to Improve Professional Communication Skills
Course Outline | 01 Day One
Principles of etiquette and protocol
- Definitions and history
- The difference between Etiquette & Protocol
- Importance of etiquette in business
- Creating the right corporate image
- Human space & bubble of privacy
Achieving communication success
- Communication levels and definitions
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Communication key qualities
- Listening etiquette
Leaving a very good first impression
- Getting the first impression
- Attire etiquette (Men's & Women's professional Attire)
- Introduction etiquette
- Business Card Etiquette
- Shake hands etiquette
Personal and professional conduct
- Universal expectations for behaviour
- Etiquette of formal occasions
- Handling difficult personalities
- Customs and cultures
- Awkward situations and solutions
Course Outline | 02 Day Two
Different communication channels Etiquette
- Phone etiquette
- Applying telephone courtesy
- Using voice mails and speakerphones
- Meeting etiquette
- Etiquette in meetings
- Understanding meeting protocol
- Conducting yourself properly in meetings
- Email etiquette
- Professional VS unprofessional emails
- The right use of CC & BCC
- Exchanging gifts etiquette
Course Outline | 03 Day Three
Office etiquette
- Developing positive relationships with co-workers
- Avoiding rumours and gossip
- Developing relationships with superiors and staff
- Handling personal issues in the workplace
- Maintaining a professional appearance
Netiquette
- Appropriate use of the Internet
- Accessing the Internet
- Ethical dilemmas
- Handling ethical dilemmas
- Maintaining loyalty and confidentiality
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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