course | Problem solving and decision making for managers

Introduction:
 

• What is the nature of the problems that managers might face in the problem-solving and decision-making processes within the organization?
• What are the effects of effective problem-solving and strategic decision-making in the future?
• How does the human mind work when faced with a problem?
• What are the evolutionary stages of problems?
• Case Study.

Critical Thinking and Creative Problem-Solving:
 

• Profiling your personal thinking style and the styles of others.
• Stimulating creativity through reflection exercises.
• Analyzing left- and right-brain characteristics.
• Assessing a situation to determine if it is a problem or a decision.
• Applying logical methodologies to solve everyday problems.
• Case Studies.

Leveraging Personal Thinking Styles: Analysing personal preferences:
 

• Dominance drives behavior.
• Identifying your own natural brain dominance.
• Triune Brain Theory.
• Enhancing whole-brain thinking.
• Leveraging left- and right-brain dominance.
• Recognizing strengths and opportunities.

Identifying thinking preferences:
 

• Recognizing others' preferred thinking styles.
• Adapting to others' thinking styles.
• Flexing to opposing styles.

Unleashing Your Creativity: The Creative Environment
 

• Exploring your own creativity.
• Utilizing tools and techniques to become more creative.
• Identifying elements that stimulate creativity.
• Eliminating barriers to innovation.
• Brainstorming options.
• Challenging assumptions.
• Five Monkeys Syndrome.
• Avoiding groupthink.
• Deploying divergent and convergent thinking.
• Steps for the Interpersonal Problem-Solving process.
• Applying Brainstorming Formats and Mechanics.

Negotiation skills and their role in reaching an effective solution to problems:
 

• The concept of effective negotiation.
• Who is negotiating?
• What are the characteristics of an effective negotiator?
• The difference between the definitions of (communication, discussion, and persuasion).
• Techniques and foundations of effective negotiation.
• Scientific methods for planning and conducting conflict negotiation.
• The four impact models of persuasion and the negotiation process.
• Application of administrative rules to negotiation activity.
• Effectiveness and dynamism of the negotiating team.
• Behavioral skills and their impact on effective negotiation to solve problems.
• The technical and tactical stages in the preparation and planning of the negotiation process.
• Rank Hoff's strategy for negotiation and persuasion (explanation of focus and mitigation tools).

Effectiveness of decision-making:
 

• The definition of decision-making.
• Classification of administrative decision types.
• The stages of strategic decision making.
• The most important factors affecting the strategic decision-making process.
• How do business Models help with decision making process?
• Determining the consequences of each decision separately.
• How to make da ecision analysis based on business models? “Best practices”
• How to avoid personal interests and feelings while making a decision.
• Using critical thinking as an aid in making decisions.
• Evaluating the decisions taken and analyzing the lessons learned from them.
• Methodologies for making sound decisions "according to circumstances".
• An integrated practical workshop on effective decision-making.

Putting It All Together:
 

• Constructing a blueprint for your action plan.
• Reinforcing your newly developed creative thinking skills.