course | Transforming Operations: Mastering Business Process Re-engineering for Managers

Introduction to Business Process Re-engineering (BPR)
 

• Defining Business Process Re-engineering and its importance in the engineering and operations sector
• Key principles of BPR: Innovation, Efficiency, and Customer-Centricity
• Role of managers in driving BPR initiatives
• Understanding the BPR lifecycle
• Group discussion: Identifying the need for BPR in participants' organizations
   

Business Excellence Strategy
 

• Introduction to Business Excellence Models
• Aligning BPR with organizational goals and strategy
• The role of leadership in fostering a culture of excellence
• Measuring and sustaining business excellence
• Group exercise: Aligning BPR goals with strategic business objectives

Data Analytics & Research for Business Process Improvement

• Introduction to data analytics in business process improvement
• Key performance indicators (KPIs) and performance measurement
• Using data to identify inefficiencies and areas for optimization
• Conducting process audits using data-driven methods
• Group exercise: Defining and analyzing KPIs for a specific business process
   

Introduction to Business Process Management (BPM)
 

• Overview of Business Process Management (BPM)
• Process modeling and mapping: Tools and techniques
• Best practices for managing and improving business processes
• Workshop: Mapping a current business process using BPM tools

Process Re-engineering Techniques & Methodologies

• Key Techniques in Business Process Re-engineering
• Redesigning processes to achieve greater efficiency and value
• Case study examples of successful BPR in engineering and operations
• Best practices for successful BPR implementation
• Hands-on activity: Conducting a value stream mapping for an engineering process
   

Process Improvement through Lean and Six Sigma
 

• Introduction to Lean methodology: Principles and tools
• Understanding Six Sigma  for process improvement
• Applying Lean and Six Sigma techniques to engineering and operations processes
• Identifying waste and inefficiencies in business processes
• Workshop: Using Six Sigma to reduce defects and improve process quality

Continuous Improvement Strategies (Kaizen, PDCA)
 

• The Kaizen philosophy and its application in business process improvement
• Understanding the PDCA (Plan-Do-Check-Act) cycle
• Developing a continuous improvement culture in the organization
• Integrating continuous improvement into day-to-day operations
• Practical application: Applying the PDCA cycle to an existing process
   

Change Management in Business Process Re-engineering
 

• The role of change management in BPR initiatives
• Overcoming resistance to change in engineering and operations teams
• Engaging stakeholders and ensuring buy-in during process redesign
• Leading through transformation: Strategies for effective change leadership
• Role-playing exercise: Leading a change management initiative in an engineering team

Performance Monitoring & Control for Process Optimization

• Techniques for monitoring process performance after BPR implementation
• Using performance dashboards and metrics to track progress
• Continuous data collection and analysis for sustained improvements
• Course-correcting when processes deviate from expected outcomes
• Hands-on session: Creating a process performance dashboard
   

Integrating Business Process Re-engineering into Organizational Strategy
 

• Long-term sustainability of BPR initiatives in engineering and operations
• Aligning re-engineered processes with organizational goals and strategies
• Creating a roadmap for scaling BPR initiatives across the organization
• Evaluating the success of BPR and making necessary adjustments
• Group exercise: Developing a BPR roadmap for an organization
• Final presentation: Action plan for applying BPR to participants' own engineering and operations team