course | Operational Excellence Managing Performance
Advance your career with Operational Excellence Managing Performance. Hands‑on learning in GCC covering operational excellence managing performance and more
QMO-907 | Operational Excellence Managing Performance
Course Sector : Quality Management & Operational Excellence
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 14/09/2026 | 16/09/2026 | Dubai | $3,250 | Book now |
| 3 Days | 14/12/2026 | 16/12/2026 | Barcelona | $3,950 | Book now |
| 3 Days | 14/03/2027 | 16/03/2027 | Riyadh | $3,250 | Book now |
| 3 Days | 24/05/2027 | 26/05/2027 | Dubai | $3,250 | Book now |
Course Introduction
In today’s volatile business environment, organizations need to create a competitive advantage in order to be successful. Organizations are now developing Operational Excellence strategies in order to maximize performance management.
This training program is designed to provide participants with the essential concepts and principles of Operational Excellence and to give practical strategies that can be applied in continuous process environments. The training program will focus on both the people dimension of OE, together with practical ideas for managing performance in the organization.
Training Program Methodology
The training program is implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
This program focuses on exercises, case studies, individual and group presentations, and Role-playing, among other advanced training techniques.
At the end of the training program, Participants will be involved in a practical workshop to show their skills in applying what they were trained for.
A detailed report is submitted to each participant and the training department in your organization on the results of the participant's performance and the return on training.
Course objective
- Gain a comprehensive understanding of the concept of operational excellence and its importance in the organization.
- Recognize areas and activities in the organization to be improved to achieve the organization’s strategic objectives.
- Manage operational performance using balanced measures and targets.
- Implement established methods and apply techniques to effectively manage performance.
- Determine the appropriate methods and tools within the improvement framework.
- Assess current organizational processes and recommend actions for improvement.
- Learn how to communicate with stakeholders to collectively remove waste and optimize the whole ‘Value Stream’.
- Enhance organizational culture and motivate employees to support Operational Excellence.
Course audience
- Quality Managers & Directors – Overseeing quality strategy and compliance.
- Process Improvement Specialists – Implementing Lean, Six Sigma, and continuous improvement.
- Quality Auditors & Analysts – Monitoring and ensuring quality standards.
- Production & Operations Managers – Enhancing efficiency and defect reduction.
Course Outline | DAY 1
Introduction to Operational Excellence (OPEX)
- The OPEX Framework
- Strategic Approach
- Strategy Mapping
- The 10 Core Principles of OPEX
- Voice of the Customer
- Customer-Supplier Partnerships
Quality Management
- Project Pipeline Development and Prioritization
- Value Stream Mapping
- Process Effectiveness
- Effectiveness (Overall Equipment Effectiveness)
- Zero Targets
- Reliability
Course Outline | DAY 2
Process Excellence
- Risk Management
- Six Sigma Methodology – Define, Measure, Analyze, Improve & Control (DMAIC)
- Lean Management
- 8D Problem-Solving Methodologies
- Tools & Techniques for Problem Solving
Course Outline | DAY 3
Performance Management:
- Organizational Culture Analysis.
- Root Cause Analysis.
- Problem Statements.
- Process Management.
- Key Performance Indicators (KPIs).
- Balanced Scorecard (BSC).
- Management Reviews.
- Development of Performance Measures.
- Managing Change.
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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