Best Practices in Conflict Resolution and Adaptability

Conflict is an inevitable part of business. In situations where people have different goals and needs, conflicts arise, clashes take place, and often, as a result, intense personal animosity will result. However, conflict is not necessarily bad. If resolved effectively, a conflict can eliminate many otherwise hidden problems.
 

This training course is designed to provide participants with the ways of using assertiveness and adaptability skills to manage and resolve conflicts in general and at the workplace. This course will help participants improve their teams’ performance and develop a work environment conducive to goal attainment.

Training Course Methodology 

This training course is delivered through a highly dynamic and interactive style using contemporary approaches to learning, including experiential group activities, individual exercises, group discussions, and case studies. In addition, there would be the use of instructional modalities to accommodate a variety of executive learning styles and to improve learning and retention for application to real corporate situations. 

• Gain a comprehensive understanding of the ways of adapting and resolving conflicts.
• Identify causes and effects of conflicts
•  Provide various conflict-resolution strategies for various types of conflicts
• Outline and manage a conflict resolution model
• Design an action plan to resolve conflicts
• Analyse and explain the impact of the right attitude on adaptability and conflict resolution