Business Communication and Etiquette

In today's competitive job market, professionals must understand the significance of proper conduct when interacting with colleagues, clients, and potential clients. This training aims to equip participants with essential skills and knowledge to excel in various business settings while considering cultural and regional difference

• Differentiate between etiquette and protocol and their professional context
• Recognize the impact of business etiquette on the daily business routine
• Identify the main points to keep a positive first impression and good corporate image
• Illustrate the proper communication etiquette, defeating the most common communication barriers
• Describe how to interact and communicate effectively with different types of guests
• Trace the proper attire etiquette
• Apply some techniques to handle awkward situations and difficult personalities
• Distinguish the different communication channels etiquette
• Explore the adequate boundaries and etiquette of dealing with co-workers
• Discuss the etiquette of using technology and social media in the light of a professional employee