Evaluating and improving the quality performance of logistics services

In today's fast-paced, customer-driven business environment, logistics performance is a critical factor that directly impacts customer satisfaction, operational efficiency, and overall competitiveness. The ability to deliver products and services accurately, on time, and in a cost-effective manner is essential for sustaining corporate success.

This comprehensive five-day program is designed to equip logistics, operations, and supply chain professionals with the tools and knowledge needed to evaluate, manage, and continuously improve the performance and quality of logistics services within their organizations.
 

Participants will explore globally recognized benchmarks, best practices in service quality management, and cutting-edge performance evaluation techniques that drive tangible results. Through a practical and interactive learning approach, the course covers key areas including warehouse efficiency, transport optimization, customer service standards, cost control, data-driven decision making, and strategic logistics planning.
 

Real-life case studies, simulation exercises, and group projects will help participants translate theoretical concepts into practical, actionable strategies. By the end of the program, attendees will be empowered to initiate and lead high-impact improvements that align logistics functions with broader corporate goals.

• Understand the fundamental principles of logistics service quality and performance measurement.
• Identify and develop meaningful Key Performance Indicators (KPIs) for logistics operations across warehousing, transportation, and delivery.
• Conduct diagnostic assessments to uncover root causes of inefficiencies and service failures.
• Apply lean principles and digital tools to optimize logistics performance.
• Design strategic improvement initiatives tailored to their organizations’ objectives.
• Navigate organizational resistance and lead change management efforts in logistics functions.
• Align logistics performance improvements with financial outcomes, sustainability goals, and customer satisfaction metrics.