Excellence in Customer Service

To achieve customer service excellence is to learn about your customers’ preferences and anticipate their needs. After you understand what customers like, personalize the experience to add the “wow” element to your service. 

Customer Service Workshop enlighten your team to the customer experience in a very different way, it let them take a walk-in consumers’ shoes, understand today’s consumer’s mindset, introduce the principles customer relation management (crm) management is one of the most important components for sustenance and growth of an organization, provide the the participants with effective phone skills techniques, trace the loyalty loop phases and plan how to map the consumer experience journey; which leads to a greater brand recognition, unique reputation and loyal customers. 

• Identify the basics of Customer service and its impact on today’s competitive market 
• Illustrate the latest Challenges that companies could face nowadays 
• Recognize the evolution of some important terms in the Customer service world 
• Describe the main pillars of “Customer Experience.”
• Indicate the Customer journey mapping steps 
• Define The CRM
• Discuss the Importance Of CRM
• Visualize how to implement CRM
• Describe the Phone Structure
• Master the Process of Holding Protocols
• Examine what should & Shouldn’t do through phone calls with Customers 
• Implement techniques to Handle Difficult Calls 
• Trace the transition that happened recently from the Marketing Funnel to the Loyalty loop
• Create a Customer Journey plan through the Happiness Makers game
• Plan a set of actions to be done after the workshop through a take-home action plan