Genesys Engage On-Premises – Voice Platform Certification (GEOP-VP)

This 2-day program provides focused training on voice platform administration and operations using Genesys Engage (on-premises).

It covers voice infrastructure components, call processing, routing, and platform configuration for enterprise contact centers.

• Understand Genesys Engage voice platform architecture
• Configure and manage voice routing components
• Handle inbound and outbound call flows
• Monitor and maintain voice platform performance
• Troubleshoot common voice issues