Setting Goals & KPIs for Data-Driven Process Optimization

Setting clear goals and Key Performance Indicators (KPIs) is essential for effective process management and optimization.

This course equips participants with the skills to define measurable objectives, extract and analyze relevant data using SQL, map processes, and visualize performance using platforms like Power BI. Participants will learn how to identify bottlenecks, recommend workflow improvements or automation, and track progress against strategic goals.

• Define meaningful goals and KPIs aligned with business objectives.
• Extract, clean, and analyze data using SQL to support KPI measurement.
• Map processes and link KPIs to specific workflow steps.
• Visualize performance metrics effectively using Power BI.
• Identify bottlenecks and areas for workflow optimization or automation.
• Monitor, report, and adjust KPIs to support continuous process improvement.