The Art of Dealing with Difficult People

Handling difficult personalities is something many people face as part of their everyday lives. The stress of handling difficult people and tough situations can create a lack of productivity, a poor attitude, and disengagement in the workplace.

Throughout this workshop will provide the participants with practical tools, skills, and strategies to be able to address difficult behavior and people in the workplace, while also learning how to understand and influence them so that a successful resolution can be achieved without creating negative feelings.

• Illustrate how to achieve communication success
• Define what EQ is and its Importance
• Learn how to remove emotional blind spots
• Recognize Conflict and Difficult Situations
• Considered the causes of challenging behaviour
• Identify the Benefits and Drawbacks of Conflict in the Workplace
• Recognized different behaviour types and how to deal with them
• Assess your own personality type
• Define the impact of the different styles of personalities on each other
• Recognize the 6 types of difficult people
• Learnt techniques to deal with difficult or angry people
• Identify how to use assertive communication