Total Quality Management

All business management principles unanimously agree on the importance of quality. One can measure the success of an organization by the quality of its goods and services. Due to the importance of this factor, total quality management has gained vast prominence over the years. Managers strive to maintain the highest quality standards to meet their market competition. 
 

This training program is designed to provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools.

The training program will focus on applications of quality systems, models, and methodologies, including excellence awards, ISO systems, and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'.

• Gain a comprehensive understanding of the history of quality and the concept of Total Quality Management.
• Identify the critical success factors and elements of TQM deployment.
• Know the importance of quality models and identify various quality concepts and frameworks used by quality professionals.
• Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
• Recognize and use benchmarking tools and techniques to boost quality initiatives
• Apply widely used improvement methodologies