Introduction to Office Management:

•         Identifying your role
•         Perception vs. Reality
•         Importance of Office Management
•         Competencies required for Success (The Competence Model of Skills, Behaviors and Values)
•         What it takes to be an effective office manager/administrator
•         Time Management Constraints – resources, systems, other people and self
•         Handling requests and conflicting priorities

Managing Communication and Meetings:

•         Accomplish more by creating and sending appointments
•         Adding recurring appointments
•         Creating appointments from email messages
•         Re-scheduling recurring appointments
•         Deleting and restoring appointments

Manage your time by creating events and working with the calendar:

•         Sing and multi day events
•         Adding a yearly calendar
•         Displaying holidays on your calendar
•         Switch between and print different calendar views

Spend less time by scheduling and managing your meetings:

•         Create and send a meeting request
•         Receiving and accepting a meeting request
•         Declining meeting requests
•         Proposing a new time for meetings instead of negotiating it by email
•         Reserving resources in a meeting request (Room, projector, brunch …)
•         Managing responses (Who can attend and who can’t)
•         Adding and removing attendees
•         Communicating with attendees only
•         Cancelling meetings
•         Notes, minutes and follow-up
•         Preparing a professional report/presentation

 
Office Technology: Time and Desk Management:

  Adjust your setting message options and correctly use the search folder

•   Setting the sensitivity and importance level (High importance, low importance …)
•   Delaying email delivery (do not deliver before)
•   Specifying email reply address
•   Requesting read and delivery receipts
•   Message flags for reminders
•   Junk, safe and blocked senders list

  Waste less time by properly using contacts and group them in contact groups