course | The Balanced Scorecard: Achieving Performance
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HRM-1761 | The Balanced Scorecard: Achieving Performance
Course Sector : HR Strategy and Training
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-07 | 2025-04-11 | London | $4,950 | Book now |
| 5 Days | 2025-04-28 | 2025-05-02 | Dubai | $4,250 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Istanbul | $4,950 | Book now |
| 5 Days | 2025-11-16 | 2025-11-20 | Riyadh | $4,250 | Book now |
Course Introduction
"The Balanced Scorecard: Achieving Performance" is a comprehensive five-day training program designed to equip participants with the knowledge and skills necessary to implement and leverage the Balanced Scorecard (BSC) framework within their organizations.
The performance management
The course covers the fundamental principles of performance management, strategic planning, and the four key perspectives of the Balanced Scorecard: Financial, Customer, Internal Processes, and Learning and Growth.
Through a combination of theoretical insights, practical exercises, case studies, and group activities, participants will gain a deep understanding of how to align organizational strategies with performance metrics to enhance overall performance and achieve strategic objectives.
Course objective
At the end of the training course, participants will be able to
- Understanding Organizational Performance: Gain insights into the significance of measuring and managing organizational performance, exploring historical contexts and contemporary challenges.
- Mastering the Balanced Scorecard Concept: Comprehend the core principles and components of the Balanced Scorecard, including its perspectives and their interconnectedness.
- Developing a Strategic Framework: Learn to formulate and articulate organizational strategies, perform SWOT analyses, and translate strategies into clear, measurable objectives.
- Designing Balanced Scorecard Metrics: Acquire the skills to develop metrics for each perspective of the Balanced Scorecard, with a focus on Financial, Customer, Internal Processes, and Learning and Growth.
- Operationalizing the Balanced Scorecard: Explore the practical application of the Balanced Scorecard in internal processes, identifying critical success factors and enhancing operational efficiency.
- Implementing and Sustaining the Balanced Scorecard: Overcome challenges associated with BSC implementation, understand change management strategies, and establish a system for ongoing monitoring, evaluation, and continuous improvement.
- Building a Culture of Continuous Improvement: Recognize the importance of organizational culture in performance management, and learn strategies for fostering a culture of learning, adaptability, and continuous improvement.
Course Outline | 01 Day One
Introduction to the Balanced Scorecard (BSC)
- Understanding Organizational Performance
- Overview of Organizational Performance Metrics
- Importance of Balanced Measurement
- Historical Context of Performance Management
- Foundations of Balanced Scorecard
- Introduction to Balanced Scorecard (BSC) Concept
- Key Components: Financial, Customer, Internal Processes, Learning and Growth Perspectives
- Case Studies: Successful BSC Implementations
Course Outline | 02 Day Two
Developing a Strategic Framework
- Aligning Business Goals with Strategic Objectives
- SWOT Analysis and Its Role in Strategy Formulation
- Setting Clear and Measurable Objectives
- Strategy Mapping Techniques
- Linking Objectives to Performance Indicators
Group Activity: Drafting a Preliminary BSC for a Sample Organization
Course Outline | 03 Day Three
Designing Balanced Scorecard Metrics
Financial Perspective Metrics
- Key Financial Indicators
- Relationship between Financial Metrics and Overall Strategy
- Practical Exercise: Developing Financial Metrics
Customer Perspective Metrics
- Identifying Customer Needs and Expectations
- Customer Satisfaction Metrics
- Workshop: Designing Customer-Focused Metrics
Course Outline | 04 Day Four
Operationalizing the Balanced Scorecard
- Identifying Critical Internal Processes
- Efficiency and Quality Metrics
- Integrating Internal Processes with Strategy
- Employee Training and Development Metrics
- Organizational Culture Metrics
Aligning Employee Growth with Organizational Strategy
Course Outline | 05 Day Five
Implementing and Sustaining the Balanced Scorecard
- Common Pitfalls and Challenges in BSC Implementation
- Change Management Strategies
- Communication and Stakeholder Engagement
- Establishing a Monitoring System
- Periodic Review and Adaptation of the BSC
- Group Exercise: Developing an Implementation Plan
- Recognizing and Rewarding Performance
- Fostering a Culture of Learning and Adaptability
- Course Summary and Q&A
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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