course | Effective Workplace Conflict Resolution
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HRM-1978 | Effective Workplace Conflict Resolution
Course Sector : HR Strategy and Training
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-28 | 2025-05-02 | Dubai | $4,250 | Book now |
| 5 Days | 2025-06-16 | 2025-06-20 | London | $4,950 | Book now |
| 5 Days | 2025-10-20 | 2025-10-24 | Dubai | $4,250 | Book now |
Course Introduction
Effective Workplace Conflict Resolution
Workplace conflicts are inevitable but, when managed effectively, they can lead to stronger relationships, improved teamwork, and enhanced productivity. This five-day intensive program equips participants with the tools and strategies to identify, address, and resolve conflicts constructively, ensuring a positive and productive work environment.
Through real-world case studies, role-playing exercises, and conflict resolution simulations, participants will learn effective communication techniques, negotiation strategies, and mediation skills to handle workplace disputes professionally and confidently.
Course objective
- Understand the root causes of workplace conflicts and how to address them proactively.
- Apply effective communication techniques to de-escalate conflicts.
- Use mediation and negotiation strategies to resolve disputes fairly.
- Implement conflict management models for different workplace scenarios.
- Handle difficult conversations and manage emotions effectively.
- Foster a workplace culture that promotes collaboration and prevents conflicts.
Course Outline | 01 Day One
Understanding Workplace Conflict
The Nature and Types of Workplace Conflicts
- Defining conflict and its role in workplace dynamics
- Common sources of workplace conflicts
- Productive vs. destructive conflict
Identifying Conflict Triggers and Behavioural Patterns
- Psychological and emotional aspects of conflict
- Conflict escalation: Warning signs and prevention
- Self-awareness and emotional intelligence in conflict management
The Conflict Resolution Framework
- Overview of conflict resolution models (Thomas-Kilmann, Interest-Based Relational Approach)
- Conflict resolution styles and their impact on outcomes
- Workshop: Assessing personal conflict resolution styles
Course Outline | 02 Day Two
Communication Strategies for Conflict Resolution
Effective Communication in High-Tension Situations
- The role of active listening and empathy in conflict resolution
- Non-verbal communication and emotional intelligence
De-escalating Conflicts Through Constructive Dialogue
- Using assertiveness vs. aggression in conflict conversations
- Diffusing emotionally charged situations
Managing Difficult Conversations with Confidence
- Structuring difficult conversations
- Delivering critical feedback without causing defensiveness
Workshop: Practicing Active Listening and Assertive Communication
- Interactive session with real-time feedback on communication techniques
Course Outline | 03 Day Three
Mediation and Negotiation Skills for Conflict Resolution
The Mediation Process in Workplace Conflicts
- The role of a neutral third party in conflict resolution
- Steps to conduct a successful workplace mediation
- Common mediation pitfalls and how to avoid them
Negotiation Strategies to Achieve Win-Win Outcomes
- The principles of collaborative negotiation
- Interest-based negotiation vs. position-based negotiation
Handling Resistance and Overcoming Barriers to Resolution
- Dealing with difficult personalities and defensive behaviors
- Managing conflicts with senior leadership or authority figures
Course Outline | 04 Day Four
Conflict Resolution in Team Dynamics & Organizational Culture
Building a Conflict-Resilient Team Culture
- Encouraging open communication and psychological safety
- Team-building strategies to prevent conflict
Conflict Resolution for Remote and Hybrid Teams
- Addressing unique challenges in virtual team conflicts
- Digital communication and its impact on conflict escalation
- Workshop: Developing conflict resolution strategies for remote teams
Handling Workplace Harassment and Discrimination Conflicts
- Understanding legal and ethical implications
- HR’s role in conflict prevention and intervention
- Role-play: Managing sensitive workplace conflict scenarios
Course Outline | 05 Day Five
Leadership, Emotional Intelligence, and Long-Term Conflict Prevention
The Role of Leadership in Conflict Resolution
- How effective leaders manage and resolve conflicts
- Transformational leadership and its impact on workplace harmony
Emotional Intelligence and Conflict Management
- Self-regulation and managing emotions during conflict
- Recognizing and addressing unconscious bias in conflict situations
Creating a Sustainable Conflict-Resolution Strategy
- Embedding conflict resolution in company culture
- Continuous learning and feedback mechanisms
- Developing actionable conflict resolution plans for the workplace
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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