Employee Experience (EX) 

In today’s rapidly evolving business landscape, organizations that prioritize the employee experience (EX) are gaining a competitive advantage in talent retention, innovation, and overall performance. This immersive 5-day training program is designed to equip HR professionals, people managers, and organizational leaders with the mindset, strategies, and tools needed to reimagine the employee journey and build deeply engaged, purpose-driven workplaces.

Unlike traditional approaches that focus solely on satisfaction or motivation, this course explores employee experience as a holistic system—one that encompasses every touchpoint of an employee’s journey, from recruitment and onboarding to growth, development, and departure. Participants will learn how to design meaningful, human-centred experiences that foster emotional connection, trust, and belonging across all stages of employment.

The program takes a blended approach, combining behavioural science, organizational psychology, service design thinking, and real-world case studies from high-performing organizations. Through interactive workshops, journey-mapping exercises, and feedback simulations, participants will be empowered to take a data-informed and design-led approach to EX and engagement.

Across five intensive days, learners will explore the key drivers of engagement such as purpose, autonomy, recognition, and growth. They will understand how to measure what matters, translate feedback into meaningful actions, and implement scalable strategies to embed engagement into daily operations. Special emphasis will be placed on manager enablement, the role of leadership in shaping culture, and the integration of technology in delivering seamless hybrid employee experiences.