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course | Strategic Employee Relations and Workplace Ethics (1)

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HRM-2300 | Strategic Employee Relations and Workplace Ethics (1)

Course Sector : HR Strategy and Training

Duration
Date from
Date to Course Venue Course fees Book a course
5 Days2025-08-112025-08-15Dubai$4,250 Book now
5 Days2025-10-202025-10-24Abu Dhabi$4,250 Book now

Course Introduction

Employee relations today go far beyond handling grievances and enforcing policies—they play a strategic role in shaping organizational culture, enhancing employee engagement, and safeguarding legal compliance. As organizations evolve, HR and management professionals must be equipped with both the insight and practical tools to manage workplace dynamics ethically and effectively.

This intensive five-day program offers a strategic and hands-on approach to managing employee relations in complex environments. Through a blend of real-world cases, role-plays, interactive discussions, and tools, participants will learn to address workplace challenges, improve employee morale, mitigate risks, and contribute to a culture of fairness, accountability, and high performance.


Course objective

  • Define the strategic importance of employee relations and their link to business outcomes
  • Build trust-based relationships between employees and management
  • Recognize and resolve employee conflicts, grievances, and misconduct with professionalism
  • Develop and implement fair disciplinary and performance procedures
  • Integrate ethics, compliance, and respect into the organization’s employee relations framework
  • Measure and improve employee relations practices through data and feedback

Course Outline | DAY 01

Foundations of Employee Relations Strategy

  • Understanding employee relations in the modern workplace
  • Aligning employee relations with organizational culture and HR strategy
  • Key responsibilities of HR and line managers in managing relations
  • The employee experience lifecycle and its impact on engagement
  • Identifying early signs of employee dissatisfaction
  • Workshop: Diagnosing the root causes of workplace tension

Course Outline | Day 02

Workplace Ethics, Fairness, and the Psychological Contract

  • Ethics, values, and respect in employee relations
  • Defining and sustaining a culture of integrity and inclusion
  • The psychological contract and employee expectations
  • Ethical dilemmas and conflicts of interest in the workplace
  • Creating and communicating a fair workplace code of conduct
  • Activity: Group discussion on ethical gray areas

Course Outline | Day 03

Handling Complaints, Grievances, and Investigations

  • Understanding formal vs. informal complaints
  • Structuring an effective grievance resolution process
  • Conducting objective workplace investigations
  • Protecting confidentiality, neutrality, and due process
  • Legal and reputational risks in poor complaint handling
  • Simulation: Investigating a workplace harassment complaint

Course Outline | Day 04

Managing Performance and Disciplinary Issues

  • Identifying poor performance, misconduct, and behavioral issues
  • Progressive discipline: from coaching to corrective action
  • Legal compliance and documentation essentials
  • Managing difficult conversations and disciplinary meetings
  • Handling emotional or resistant employees
  • Role-play: Delivering a performance warning or termination notice

Course Outline | Day 05

Measuring, Reporting, and Sustaining Healthy Relations

  • Metrics and KPIs to assess employee relations health
  • Using employee feedback, surveys, and exit interviews
  • Developing an employee relations dashboard
  • Continuous improvement in employee relations practices
  • Building a proactive ER strategy for the future
  • Final workshop: Designing a customized ER action plan

 

Course Certificates
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BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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