course | ITIL® 4 Strategist: Direct, Plan and Improve (DPI) including exam
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IT-1103 | ITIL® 4 Strategist: Direct, Plan and Improve (DPI) including exam
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-09-15 | 2025-09-19 | Amsterdam | $5,600 | Book now |
| 5 Days | 2025-05-26 | 2025-05-30 | Barcelona | $5,600 | Book now |
| 5 Days | 2025-09-15 | 2025-09-19 | Amsterdam | $5,600 | Book now |
Course Introduction
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) module is essential for aligning team objectives with organizational strategy. It focuses on embedding a culture of continual improvement, enhancing planning, and managing change effectively.
This qualification equips candidates with practical skills to create a learning-oriented IT organization and implement agile improvement strategies. The DPI examination assesses candidates’ understanding of key concepts, preparing them for roles as ITIL 4 Managing Professionals and ITIL 4 Strategic Leaders, ensuring they can navigate digital disruption and drive organizational success.
Course objective
1. Understand the key concepts of Direct, Plan & Improve
2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements
5. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
7. Understand and know how to direct, plan and improve value streams and practices
Course Outline | Day 01
Module 1: Course Introduction
Module 1: Core Concepts of Direct, Plan & Improve (DPI)
- Fundamentals of Direction, Planning, and Improvement
- Understanding the Operating Model
- Key Methods and Approaches
- Managing Risks Effectively
- Defining Scope of Control
Course Outline | Day 02
Module 2: Key Distinctions in Strategy and Governance
- Differentiating Vision and Mission
- Strategy vs. Tactics vs. Operations
- The Roles of Governance, Compliance, and Management
- Establishing Policies, Controls, and Guidelines
Module 3: Scope and Application of Direction and Planning
- Aligning Goals and Requirements Across Levels
- Designing Effective Policies, Controls, and Guidelines
- Delegating Decision-Making to the Right Levels
Course Outline | Day 03
Module 4: Governance, Risk, and Compliance (GRC) in Service Management
- Risk Identification and Management within DPI
- Governance and Its Influence on DPI Processes
- Balancing Control Measures for Efficiency
Module 5: Continual Improvement Strategies and Techniques
- Leveraging the ITIL Continual Improvement Model
- Defining Assessment Goals, Outputs, and Criteria
- Choosing the Right Assessment Methodologies
- Setting Priorities for Improvement Initiatives
- Building and Presenting a Business Case
- Conducting Reviews and Capturing Lessons Learned
- Embedding a Culture of Continuous Improvement
Course Outline | Day 04
Module 6: Communication and Organizational Change in DPI
- Understanding the Impact and Benefits of Change Management
- Identifying and Engaging Key Stakeholders
- Effective Communication and Influence Strategies
- Establishing Feedback Loops for Continuous Improvement
- Strengthening Communication Across the Value Chain
Course Outline | Day 05
Module 7: Performance Measurement and Reporting in DPI
- Defining Key Metrics and Performance Indicators
- Understanding the Role of Value Streams and Practices
- Selecting Appropriate Improvement Techniques
- Applying Value Stream Mapping for Optimization
- Integrating the Four Dimensions of Service Management
Conclusion and Review
- Final Q&A Session
- Recap of Key Concepts and Techniques
Preparation for Certification
- Study Tips and Resources for ITIL® 4 DPI Certification
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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