course | ITIL Release Control & Validation
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IT-1212 | ITIL Release Control & Validation
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-06-16 | 2025-06-20 | Dubai | $4,250 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Barcelona | $4,950 | Book now |
| 5 Days | 2025-12-15 | 2025-12-19 | Abu Dhabi | $4,250 | Book now |
Course Introduction
This training course is designed to provide participants with the general principles covered as part of the ITIL® Foundation course. This course focuses on topics such as Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of overall business-focused Services Framework.
Course objective
- Gain a comprehensive understanding of the ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
- Design and implement integrated end-to-end processes based on proven industry best practice guidelines.
- Prepare for the ITIL® Capability examination in Release, Control & Validation.
Course Outline | Day 01
Service Management as a Practice.
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
- Change management as a capability to realise successful service transition.
Course Outline | Day 02
Service validation and testing as a capability to assure the integrity and the quality of service transition.
- Service asset and configuration management as a capability to monitor the state of service transition.
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
Course Outline | Day 03
Service request fulfilment and evaluation to assure meeting committed service level performance.
- Common Service Operation activities related to Release, Control and Validation processes.
- Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
Course Outline | Day 04
Release Control and Validation process roles and responsibilities.
- Technology and Implementation Considerations.
Course Outline | Day 05
Challenges, Critical Success Factors and risks.
CSI as a consequence of effective Release, Control and Validation processes.
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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