course | Advanced ServiceNow Design
We turn your development needs and aspirations into powerful digital solutions that drive growth
IT-1238 | Advanced ServiceNow Design
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-06-16 | 2025-06-20 | Dubai | $4,250 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Los Angeles | $5,950 | Book now |
| 5 Days | 2025-12-29 | 2026-01-02 | Abu Dhabi | $4,250 | Book now |
Course Introduction
We offer a tailored 5-days training program on Advanced ServiceNow Design .This comprehensive course equips participants with cutting-edge knowledge and practical skills in ServiceNow Design .
By the end of the course, they will have hands-on experience with Advanced ServiceNow Design
Course objective
- Introduction to ITIL
- Introduction to Service-Now
- Basic administration
- Advanced Administration
- Scripting
Course Outline | Day 01
Introduction to ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
Course Outline | Day 02
Introduction to Service-Now
- Tool Introduction
- Current Competitors
- Releases, User Licenses
- Using Wiki and Community
Course Outline | Day 03
Basic administration
- Customizing Home Pages
- Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules
- reating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
Course Outline | Day 04
Advanced Administration
- UI Policies
- Notifications
- Dictionary Entries and Overrides
- Data Policies
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
Course Outline | Day 05
Scripting
- Business Rules
- Client Scripts
- UI Actions,
- Script Includes
- Jelly Scripting
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we have been pioneering the training field in the Middle East, helping individuals, teams, and organizations reach their full potential with integrated solutions.
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