Introduction to Security and Threat Management

•       Identifying potential threats and understanding the need for security
•       Types of threats to sites and assets (internal and external)
•       The evolving role of security personnel
•       Responsibilities and teamwork within a security team
•       Physical security measures
•       Evaluating site security features (barriers, lighting, etc.)
•       Scanning and detection equipment
•       Access control systems
•       Introduction to CCTV and intruder detection systems

Access Control and Checkpoint Management

•       Actions at checkpoints and entry points
•       Conducting vehicle and personnel searches
•       Types of access control systems and their implementation
•       Integrating physical and technological security measures
•       Implementing and coordinating access control at a simulated entry point

Incident Management and Patrolling Techniques

•       Patrolling strategies and techniques
•       Recognizing and responding to various types of incidents
•       Managing and controlling incidents, including preserving the scene and evidence
•       Threat awareness and decision-making in crisis situations
•       Effective Communication
•       Standard radio voice procedures
•       Communicating under pressure
•       Command and control in emergency situations

Conflict Resolution and Customer Service

•       Recognizing conflict triggers in a security setting
•       De-escalation techniques and conflict management strategies
•       Maintaining professionalism while resolving conflicts
•       Achieving excellent customer service while enforcing security protocols
•       Conducting basic risk assessments
•       Fire safety practices and emergency response

Documentation and Record-Keeping

•       Writing patrol reports and security logs
•       Using notebooks and logbooks effectively
•       Preparing incident reports and security briefs
•       Introduction to incident investigation techniques
•       Maintaining accurate registers for equipment and supplies
•       Ensuring proper documentation and data storage for compliance