course | IT Service Management
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IT-2187 | IT Service Management
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-08-25 | 2025-08-29 | Amsterdam | $4,950 | Book now |
| 5 Days | 2025-12-22 | 2025-12-26 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-05-19 | 2025-05-23 | Dubai | $4,250 | Book now |
Course Introduction
In an era of rapid digital transformation, organizations aiming for operational excellence must ensure their IT services are aligned with strategic goals. This essential training offers participants the tools and techniques to refine service delivery, optimize performance, and integrate proven frameworks such as ITIL. Through interactive discussions and real-life applications, this course enables IT professionals to enhance value creation, manage costs, and improve customer satisfaction across the enterprise.
By combining industry standards with practical execution, this program empowers participants to embed a culture of continuous improvement and successfully implement service management strategies.
Course objective
- Grasp the foundational principles of ITIL and its role in IT service management
- Evaluate how IT services align with business needs and contribute to organizational goals
- Create and implement strategies that improve service performance and responsiveness
- Apply structured methods for streamlining operations and reducing inefficiencies
- Design scalable processes for ongoing performance enhancement
Course Outline | DAY 01
Foundations of ITSM
- Principles and Scope of IT Service Management
- Understanding the ITIL Framework
- Service Lifecycle and Organizational Roles
- Business-IT Alignment Fundamentals
Course Outline | Day 02
Strategic Service Design
- Service Strategy Development
- Core Principles of Designing Services
- Portfolio and Demand Management
- Financial Controls in IT Service Planning
Course Outline | Day 03
Transition & Operations
- Planning for Service Changes
- Managing Incidents, Problems, and Assets
- Configuration and Knowledge Management
- SLA Management Techniques
Course Outline | Day 04
Continual Improvement
- Introduction to CSI (Continual Service Improvement)
- Metrics, Reviews, and Performance Measurement
- Feedback Loops and Reporting Models
Course Outline | Day 05
Application & Simulation
- Real-Life Scenarios and Group Practice
- Best Practices for Implementation
- Fostering a Service-Centric Culture
- Creating a Personalized Action Plan
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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