course | ITIL 4 Specialist: Plan, Implement and Control course.
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IT-2188 | ITIL 4 Specialist: Plan, Implement and Control course.
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-05-05 | 2025-05-09 | Dubai | $5,100 | Book now |
| 5 Days | 2025-11-10 | 2025-11-14 | London | $5,800 | Book now |
| 5 Days | 2025-07-14 | 2025-07-18 | Amsterdam | $5,800 | Book now |
Course Introduction
The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices
Course objective
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Course Outline | DAY 01
Change Enablement
- Introduction to Change Enablement
- Key Concepts & Terminology
- Process Flow & Roles
- Integrations with Other Practices
- Tools, Automation, and Best Practices
- Governance, Risks, and Success Factors
Course Outline | Day 02
Deployment Management
- Introduction to Deployment Management
- Deployment Approaches and Models
- Deployment Process Flow
- Roles and Responsibilities
- Integration with Other Practices
- Tools, Automation & Metrics
- Governance, Risk & Improvement
Course Outline | Day 03
Release Management
- Introduction to Release Management
- Key Concepts & Terminology
- Release Lifecycle and Process Flow
- Roles and Responsibilities
- Integration with Other ITIL Practices
- Tools, Automation & Modern Practices
- Metrics, Governance & Improvement
Course Outline | Day 04
Service Configuration Management
- Introduction to Service Configuration Management
- Scope, CI Types, and Structures
- Process Activities & Data Lifecycle
- Roles, Responsibilities & Governance
- Integration with Other Practices
- Tooling & Automation
- Metrics, Risks & Improvement
Course Outline | Day 05
IT Asset Management
- Introduction to IT Asset Management
- Scope, Types, and Lifecycle of Assets
- ITAM Practices & Policies
- Roles, Responsibilities, and Governance
- Tooling, Integration & Automation
- ITAM Metrics, Risks & Continual Improvement
- Interfaces with Other Practices
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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