course | Customer Experience Management
We turn your development needs and aspirations into powerful digital solutions that drive growth
IT-2189 | Customer Experience Management
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-08-11 | 2025-08-15 | Amsterdam | $4,950 | Book now |
| 5 Days | 2025-05-19 | 2025-05-23 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-11-23 | 2025-11-27 | Dubai | $4,250 | Book now |
Course Introduction
This Customer Experience Management training program equips professionals with the knowledge and tools to effectively design, manage, and enhance customer experiences. Covering key elements such as customer needs analysis, strategy development, and experience design, this course empowers participants to foster customer loyalty and drive sustainable business growth. Upon completion, learners will be equipped with practical skills and frameworks to elevate customer interactions and boost organizational performance.
Course objective
- Understand the essential concepts and principles behind Customer Experience Management (CEM).
- Assess the role of CX in supporting financial and strategic business outcomes.
- Create customer journey maps that align business offerings with user expectations.
- Leverage multiple research methods to extract meaningful customer insights.
- Promote a strong customer-focused mindset throughout the organization.
- Utilize performance metrics to track and enhance customer experience outcomes.
Course Outline | DAY 01
Core principles of customer experience and its impact on organizational outcomes
- Customer-centric thinking and cultural transformation
- Identifying and interpreting customer needs, behaviors, and expectations
Course Outline | Day 02
Utilizing research and data to guide CX design decisions
- Formulating strategic goals and customer engagement frameworks
- Establishing metrics and KPIs to measure customer satisfaction and loyalty
Course Outline | Day 03
Creating and delivering seamless and personalized customer journeys
- Applying digital tools and automation for experience optimization
- Building proactive communication strategies that foster engagement
Course Outline | Day 04
Monitoring CX performance and implementing continuous improvement initiatives
- Applying measurement tools like NPS, CSAT, and CES
Course Outline | Day 05
- Data analysis to pinpoint improvement opportunities and implement feedback loops
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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