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Course Sector : Information Technology
Duration | Date from | Date to | Course Venue | Course fees | Book a course |
---|---|---|---|---|---|
5 Days | 2025-08-04 | 2025-08-08 | Amsterdam | $4,950 | Book now |
5 Days | 2025-05-12 | 2025-05-16 | Abu Dhabi | $4,250 | Book now |
5 Days | 2025-11-17 | 2025-11-21 | Dubai | $4,250 | Book now |
In an increasingly digital world, IT services must deliver consistent performance, reliability, and value to meet user expectations and business goals. Service Performance Management (SPM) focuses on tracking, analyzing, and improving how IT services perform in real time and over the long term.
This course equips IT professionals with the tools and techniques to define meaningful metrics, manage service levels, and use data-driven insights to optimize performance. It combines performance monitoring, SLA management, reporting, and continuous improvement under the umbrella of IT Service Management (ITSM) best practices.
Module 1: Introduction to Service Performance Management
Module 2: Performance Measurement Basics
Module 3: Service Level Management (SLM)
Module 4: Monitoring Tools and Technologies
Module 5: Analyzing and Reporting Performance
Module 6: Continual Improvement Through SPM
Module 7: Real-World Application & Case Studies
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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