course | IT Support
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IT-799 | IT Support
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-07 | 2025-04-11 | Dubai | $4,250 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Dubai | $4,250 | Book now |
| 5 Days | 2025-12-29 | 2026-01-02 | Singapore | $4,950 | Book now |
Course Introduction
This training program is designed to enable participants to understand and apply modern IT Support techniques and tools, in a way that contributes to helping them achieve the required efficiency for all of the organization's operations.
Course objective
- Identify and understand the history and future of computing.
- Understand character encoding and Binary.
- Understand The Brain of a Computer.
- Identify the Aspects of an Operating System.
- Defining Software and Types of software.
- Master troubleshooting processes.
Course Outline | Day 01
- The History of Computing.
- The Future of Computing.
- Duties and Responsibilities of IT Support Specialist.
- Identify Computing Language.
- What is character encoding?
- Understanding Binary.
- Counting in Binary.
- Understanding Abstraction.
- Layers of Computer Architecture.
- Moore's Law.
- Data Compression.
- What is Data Compression and why is it important?
Course Outline | Day 02
- Metadata.
- Color Models and Compression.
- Hardware and programs.
- Logic Boards.
- The Brain of a Computer.
- RAM.
- Storage.
- Power Supply.
- BIOS/UEFI.
- Peripherals.
- Hardware and Components.
Course Outline | Day 03
- Aspects of an Operating System.
- Files and Filesysystems.
- Memory Management.
- Virtual Machines.
- I/O Management.
- User Space.
- OS.
- Logs.
- The Boot Process.
Course Outline | Day 04
- Finding The Proper Operating System.
- Virtual Machines Revisited.
- How to Install Windows?
- Basics of Networking.
- Networking Hardware.
- Internet Language.
- The Web.
- Internet Protocol Versions.
- Internet of Things.
-
Security/Privacy.
Course Outline | Day 05
- Defining Software.
- Types of Software.
- Abstraction Review.
- Assembly Language and Compilers.
- Software Management.
- Downloading/Installing and removing software.
- Software Automation.
- Intro to troubleshooting.
- Isolating Issues.
- Follow The Bread Crumbs.
- Start With The Quickest Step.
- Troubleshooting Pitfalls.
- Documenting and Ticketing.
- Process of Documenting.
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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