Enhance Interpersonal Management Skills 

• Establish the foundation of trust and confidence with multigenerational employees 
• Recognize the importance of how management styles influence different generations 
• Work more successfully with Traditionalists, Baby Boomers, Gen Xers & Millennials 
• Deal more effectively with different generations, people and personalities
• Improve how we communicate with multigenerational employees
• Develop action plan to improve multigenerational management and communication styles
• Apply common sensed motivating principles to multigenerational employees 

Handling Difficult Multi-Generational Workplace Situations 

• Reward and recognize the different generational employees
• Understand what management styles can lead to conflict with different generations 
• Work more successfully with difficult people and personalities 
• Recognize the potential liabilities of the different generations 
• Overcome the work ethic differences between the generations
• Develop multigenerational collaboration
• Manage employees who are older or have more seniority than the manager 

Build Solid Multi-Generational Teams (Part 1)

• Help multigenerational employees understand each other & work together more effectively 
• Create more effective multigenerational teams
• Develop and set clear goals and expectations that get met 
• Increase communication/coordination between multigenerational employees 
• Increase multigenerational employee’s accountability and responsibility 

Build Solid Multi-Generational Teams (Part 2)

• Develop more effective communication skills 
• Improve our listening skills
• Become a more effective change agent and catalyst for multigenerational change
• Introduce and implement successful change more effectively
• Overcome multigenerational resistance to change 

Get the Most Out of Multi-Generational Teams

• Develop and set SMART goals for multigenerational employee performance 
• Use feedback to change behavior and performance 
• Develop a 5 step coaching process to improve multigenerational performance
• Make performance evaluations more effective in improving employee performance
• Use a 5 step counseling process to turn multigenerational employees around 
• Develop a Performance Improvement Plan – PIP – that really works