Introduction to Excellent Management

• Why most new leaders, managers and supervisors fail?
• Managing in the new competitive landscape.
• Managing for competitive advantage.
• Roles and responsibilities.
• The four functions and ten roles of management.
• Skills needed at different management levels.
• Common mistakes made by leaders.

Defining Leadership and Management

• Characteristics of an Effective Leader.
• The Integration of Leadership and Management.
• Becoming excellent in your management approach.
• Emotional Intelligence and Leadership and Management.
• Self-Awareness.
• Self-Management.
• Social Awareness.
• Relationship Management.

Teams and Leadership

• Differences between teams and work groups.
• What makes a team and how teams can fail?
• Characteristics of high performing teams.
• Stages of team formation.
• Team dynamics and team building.
• Situational leadership and its application to team leadership.
• Current trends and issues.

Delegation

• Why to delegate?
• Why does delegation fail?
• Your Guide to effective delegation.
• Use delegation to motivate and empower your employees.
• The dos and don’ts of delegation

Effective Communication Skills

• Workplace Communication Fundamentals.
• Elements of the communication process
• Communication delivery aspects
• The 4 principles of interpersonal communication
• Verbal and Nonverbal communication
• Proven tools and techniques to improve verbal and nonverbal communication
• Active listening techniques.
• Communication Behaviour.
• Conflict Management.

Mastering the art of motivation

• Definition motivation.
• Myths about motivation.
• The main theories.
• Current trends and issues.
• Implications for managers.

Time and stress management

• Definition of time management
• Identifying your time wasters.
• Dealing with and managing your time wasters.
• Start planning effectively.
• Using the priority matrix and to-do lists.
• Causes and symptoms of stress.
• Techniques and approaches to managing stress.

Problem solving and decision making

• The helicopter views
• The Ishikawa fishbone technique
• The How-How technique
• Best Practices for Problem Solving and Decision Making
• Overcoming Inhibitors to Creative Problem Solving
• Ethical Decision Making
• Accountability

Effectively Responding and Adapting to Change

• Benefits of Change
• Resistance to Change
• Change and Transition
• Engaging Groups in Change