Team Leadership:

• Understanding the real meaning of leadership.
• Different types of leaders.
• The different between a leader and a manager
• Applying leadership case studies
• Managing a team with success

Stages of Team Building:

• Understanding the Tuckman theory – stages of team building:
• Forming – starting the team
• Storming – conflict and negotiation
• Norming – understanding the roles
• Performing – Performing the roles with excellence
• The roles of a leader during the team building stages
• Team SMART goals setting
• Reflecting back on the department/division goals
• Overcoming challenges and establishing links

Team Planning and Organizing:

• Planning, prioritizing and scheduling work
• Helping the team taking control of its time and tasks
• Delegating tasks and responsibilities
• Group dynamics and team formation
• Running productive meetings
• Team performance management and KPI’s

Effective Team Player:

• Types of Team players.
• Belbin’s Team 9 roles.
• The Trust/Relationship Model.
• Building trust within the team.
• Giving Feedback to Improve Performance.
• The essential habits of highly effective teams.
• Understanding communication styles.

Master Using Emotional Intelligence:

• The difference between Trait EI and Ability EI.
• Intrapersonal and interpersonal intelligence.
• Benefits of EI.
• 5 Dimensions of Trait Danial Goleman EI Model.
• Emotions as the basis of performance.
• The different types of personalities.
• How to deal with each personality type.
• Types of Action and Reaction in human behavior.
• EI Self-assessment and understanding the results.

Social Management:

• Handling work objections and distractions.
• Flexibility and adaptability.
• Types of Empathy and when to use each one of them.
• Understanding empathy and its impact on relationships.
• Persuasion, circle of interest and circle of influence.
• Aligning personal and organizational values for peak performance.

Understanding Workplace Conflicts:

• Introduction to Conflict: its nature and aspects.
• Understanding workplace conflict types: “Leadership Conflicts, Cultural-based Conflicts, Personality Conflicts and leadership conflicts”.
• Consequences of Conflict.
• A Two-Dimensional model of conflict.
• Why Does Workplace conflict occurs? 
• Conflicts’ Life cycle.
• Relation between organizational performance and conflict.

Conflict Resolution Techniques:

• Principles of Conflict Resolution.

• Conflict Resolution Models:

• Awareness
• Self-Preparation
• Conflict Reduction
• Negotiation
• Agreement

• Conflict Resolution using the Thomas Kilmann Instrument:
  • Collaboration
  • Competition
  • Compromise
  • Accommodating
  • Avoidance
• Conflict resolution tools.
• Finding the mutual requirements of conflict resolution.

The Conflicts management Responsibilities and skills:

• Continuous monitoring.
• Understanding and analyzing staff Complaints.
• How to behave with conflicts?
• What are Constructive conflict management and how to apply it?
• Developing conflicts resolution action plan.
• What is the right time to solve conflicts?
• Design and Implement Conflict Resolution policy.
• Handling angry: Manager, Employee, Customer or stakeholder.
• Required Negotiation skills.
• Listen to others’ point of view- reflective listening.
• Point out differences- agree and disagree.
• Continue cycle on points you disagree.
• Practical Application: Role-Playing activity.
• How the Adoptive mindset lead to better Conflict resolution?
• Why do we resist change?
• Influencing skills: Best practices to influence others to implement change and solve conflicts.
• Practical Application on Conflict Resolution and Influencing skills.