Introduction to Vendor Management

·      What is Vendor Management?

·      Why is it Important?

·      Vendor Management Process

·      Benefits of Vendor Management

·      Challenges of Vendor Management

·      Vendor Management Tips for Success

·      Vendor Lifecycle Management

·      Phases of Vendor Lifecycle Management

·      Needs Identification and Solicitation

·      Vendor Management Lifecycle Best Practices

·      Pillars of Effective Vendor Management

 

Successful Vendor-Management Strategies

·      Vendor Agreements

·      Evaluation of Bid Proposals

·      Vendor Contract Management Process

·      Creating Effective SOWs

·      Contract Risk Types

·      Improve Vendor Management Process

Managing Vendor Relationships

·      Vendor Governance Practices

·      Changing Controls Systems

·      Escalation Management

·      Negotiate with Vendors Effectively

·      Ways to Efficiently Collaborate with Vendor Team

·      Alternative Dispute Resolution

·      General Management Skills

·      Analysis

o  Communication

o  Critical Thinking

o  Decision-Making

Risk

·      Vendor Risks

·      Risk Mitigation

·      Minimising the Burden, Ramping Business

Managing Vendor Relationships

·      Vendor Governance Practices

·      Changing Controls Systems

·      Escalation Management

·      Negotiate with Vendors Effectively

·      Ways to Efficiently Collaborate with Vendor Team

·      Alternative Dispute Resolution

·      General Management Skills

·      Analysis

o  Communication

o  Critical Thinking

o  Decision-Making

 

Risk

·      Vendor Risks

·      Risk Mitigation

·      Minimising the Burden, Ramping Business

Establishing the Framework for Contract Performance

·      Building a relationship for supplier performance

·      Motivational techniques – carrots and sticks

·      Contractor warranties

·      Monitoring service performance

·      Service Level Agreements

·      Tools and techniques for contract default

Managing claims and disputes

·      Typical contract claims – scope, delay, quality, payment

·      Implementing penalties or service credits

·      Liquidated and unliquidated damages

·      Termination and other methods of dealing with default

·      Defects Liability Management

·      Dispute Resolution – Modern tools and techniques (including International Dispute Resolution)

·      Contract closeout

Best Practices around Price and Cost issues

·      Setting the supplier’s agenda on costs and prices

·      Cost and Price analysis methods

·      Using economic price adjustment techniques

·      Price transparency and cost breakdowns

·      Managing the financial impact of contract variation

·      Negotiation techniques for improving value for money