Introduction to Quality Assurance and Improvement:

 

•       What is QAIP? (Definition and importance).
•       Core components of a QAIP.
•       Benefits of implementing a QAIP in organizations.
•       QAIP Frameworks and Standards.
•       Overview of the International Standards for the Professional Practice of Internal Auditing (ISPPIA).
•       Key standards related to quality assurance.

 

Quality Management Systems (QMS):

 

•       QMS Overview.
•       Purpose and scope of QMS.
•       Key components: Policy, objectives, processes.
•       Common QMS frameworks (e.g., ISO 9001).
•       Implementing QMS.
•       Steps to develop a QMS.
•       Aligning QMS with organizational objectives.

 

 

Internal Auditing and QAIP:

 

•       Role of Internal Audits in QAIP.
•       Understanding internal audits in ensuring quality.
•       Audit planning and execution.
•       Audit Techniques and Tools.
•       Risk-based audit approach.
•       Analytical and diagnostic tools used in audits.
•       Compliance Auditing.
•       Ensuring adherence to policies and procedures.

 

 

Tools and Technologies for QAIP:

 

•       Software and Tools for QAIP.
•       Overview of quality assurance and audit management software.
•       Automation in quality assurance processes.
•       Data Analytics in QAIP.
•       Using data analytics to enhance QAIP.
•       Tools for monitoring quality metrics in real-time.
•       Practical Session: Hands-on with QA Tools.

Continuous Monitoring and Improvement:

 

•       Continuous Quality Monitoring.
•       Setting up real-time monitoring systems.
•       Key performance indicators (KPIs) for quality assurance.
•       Quality Improvement Techniques.
•       Root cause analysis (RCA).
•       Lean Six Sigma basics for quality improvement.
•       Practical Workshop: Designing a Monitoring Dashboard.

 

 

Quality Assurance Reviews:

 

•       Types of Quality Assurance Reviews.
•       Internal and external reviews.
•       Ongoing monitoring vs. periodic reviews.
•       Conducting a QA Review.
•       Planning and executing a QA review.
•       Review techniques and documentation.
•       Self-Assessment of Internal Controls.
•       Performing quality self-assessments.

 

Reporting and Communicating Quality Results:

 

•       QAIP Reporting.
•       Elements of an effective QAIP report.
•       Communicating findings to stakeholders.
•       Corrective Action Plans.
•       Designing and implementing corrective actions.
•       Monitoring effectiveness of corrective measures.
•       Workshop: Developing a QAIP Report.

Risk Management in QAIP:

 

•       Integrating Risk Management with QAIP.
•       Identifying and assessing risks within QAIP processes.
•       Implementing risk controls and mitigation strategies.
•       Case Studies on QAIP and Risk Management.
•       Analyzing real-world QAIP risk scenarios.
•       Lessons learned from industry examples.

Continuous Improvement and Change Management:

 

•       Continuous Improvement Frameworks.
•       Kaizen, PDCA (Plan-Do-Check-Act), and other improvement cycles.
•       Change management in quality improvement.
•       Innovation in Quality Assurance.
•       Embracing innovation for better quality management.
•       Case studies of successful improvement initiatives.
•       Workshop: Creating a Continuous Improvement Plan.

QAIP Evaluation and Program Sustainability:

•       Evaluating QAIP Effectiveness.
•       Metrics and methods for evaluating the success of a QAIP.
•       Balancing efficiency with effectiveness.
•       Sustaining and Evolving QAIP.
•       Ensuring long-term sustainability of quality assurance efforts.
•       Updating QAIP for future business needs.
•       Final Workshop: Presenting a QAIP Sustainability Plan.