course | Excellence Foundation
We turn your development needs and aspirations into powerful digital solutions that drive growth
SMCS-1030 | Excellence Foundation
Course Sector : Sales, Marketing and Customer Service
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-06-30 | 2025-07-04 | Dubai | $4,250 | Book now |
| 5 Days | 2025-08-18 | 2025-08-22 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-11-16 | 2025-11-20 | Riyadh | $4,250 | Book now |
Course Introduction
Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities. Excellence supports the drive for sustainable profitability and growth within your organization by adopting a holistic approach to improvement.
This training course will equip you with the knowledge, skills and behavioral competencies of excellence and contribute significantly to the bottom line of your organization, reducing variation, defects, cycle times, lead times, waste and costs within your operations.
This training seminar will cover:
- Reasons why improvement initiatives can fail
- The benefits of Operational Excellence
- Success factors that drive sustainable performance
- Problem solving tools and techniques
- Change and Behavioral considerations
Course objective
- Prioritize and link improvement activities to achieve the organization's strategic objectives
- Analyze the ‘Voice of the Customer’ to align changes to customer requirements
- Engage stakeholders to collectively remove waste and optimize the whole ‘Value Stream’
- Select the appropriate methods and tools within the improvement framework
- Influence organizational culture and employee behavior to support Operational Excellence
Course Outline | 01 Day One
- OPEX Framework
- DMAIC Improvement Method (Define, Measure, Analyze, Improve & Control)
- Voice of the Customer
- Customer-Supplier Partnerships
- Strategy Deployment
- Project Pipeline Development and Prioritisation
Course Outline | 02 Day Two
- Process Mapping
- Value Stream Mapping
- Reliability
- Effectiveness (Overall Equipment Effectiveness)
- Zero Targets
Course Outline | 03 Day Three
- Problem Statements
- Project Charters
- Root Cause Analysis
- Behavioral Analysis
- Organization Culture Analysis
Course Outline | 04 Day Four
- Lean Principles
- 7 Wastes
- Mistake Proofing
- Problem Solving
- Total Productive Maintenance
- Set-up Reduction / SMED
- 5S
- Line of Sight
Course Outline | 05 Day Five
- Control and Monitoring Plans
- Change Management Framework
- Behavioral Plan
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Upcoming Courses In This Sector
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