course | Service Excellence in a Call Centre Environment v1
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SMCS-1270 | Service Excellence in a Call Centre Environment v1
Course Sector : Sales, Marketing and Customer Service
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-06-23 | 2025-06-27 | Istanbul | $4,950 | Book now |
| 5 Days | 2025-09-28 | 2025-10-02 | Riyadh | $4,250 | Book now |
| 5 Days | 2025-11-24 | 2025-11-28 | Dubai | $4,250 | Book now |
Course Introduction
In today’s period where virtual teams, and multi-cultural teams are common, having an effective corporate communication is essential. The success of the organization depends on the ability to work effectively with people who may understand and react to situations differently. Therefore, the skill and ability to communicate effectively is a critical requirement.
This 5-day boost training course will equip participants of the latest trends in communicating effectively with global virtual-teams whether verbal or non-verbal conversations and meetings. This course will also provide participants with a comprehensive understanding of the skills required for cross cultural communication and communication across different mediums.
Course objective
At the end of the training course, participants will be able to
- Sharpen skills necessary to make your communication work with global colleagues, whatever the communication setting.
- Build and develop agile teams that can rapidly respond to change.
- Increase your level of written business communication skills and proficiency.
- Identify and use the most advanced and efficient communication channels, styles and models.
- Improve skills and have in-depth knowledge for cross-cultural communication and best practices
Course Outline | 01 Day One
New developments in corporate communication
- Leadership and change communication
- Effective leadership communication
- Corporate social responsibility (CSR) and community relations
- The case for CSR
- Communicating about CSR
- The 8 areas of focus for CSR
- CSR and PR
Course Outline | 02 DAY TWO
Developing your corporate communication strategy
- Corporate communication strategy and strategic planning
- Global aspects of corporate communication
- High and low-context culture
- Planning and executing communication programs and campaigns
- Research, measurement and evaluation
- Measuring corporate reputation
- Theories on measuring the effects of communication
Course Outline | 03 DAY THREE
Cross-Cultural Business Communication
- Cross-cultural aspects of audiences
- Deal focus vs. Relationship focus
- Values and norms
- Verbal and non-verbal communication
- Individual vs. group-oriented cultures and organizational culture
Course Outline | 04 Day Four
Global Business Ethics in Negotiations
- Ethical communication
- Different negotiation situations
- Language, tone, and style
- Simulations and Presentations
Course Outline | 05 Day Five
GLOBAL COMMUNICATIONS MANAGEMENT
- Building global communication campaigns
- Communicating with influencers
- Social platforms, tools and techniques
- Content Strategy and creation
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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