course | Mastering the Design of Visitor Experience Concepts through Visitor Journey Simulation
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SMCS-208 | Mastering the Design of Visitor Experience Concepts through Visitor Journey Simulation
Course Sector : Sales, Marketing and Customer Service
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-21 | 2025-04-25 | Istanbul | $4,950 | Book now |
| 5 Days | 2025-09-14 | 2025-09-18 | El Doha | $4,250 | Book now |
| 5 Days | 2025-12-01 | 2025-12-05 | Dubai | $4,250 | Book now |
Course Introduction
An in-depth exploration of the art and science of visitor experience design is provided in this course. Through analysis and mapping, participants will improve understanding, enjoyment, and connection to the site's subject or environment by going through the complete visitor experience from beginning to end. Implementing hosting etiquette and norms, improving guest engagement, and sketching out the visitor path are just a few of the important topics covered in this course. It also explores issues related to guest safety, cultural hospitality
The skills of listening to the voice of the visitor (VOV), recognising visitor needs, and developing efficient visitor experience plans will be taught to the participants. Attendees will position themselves as experts in visitor coordination and experience by the end of the course with the skills necessary to increase visitor satisfaction and journey enhancement.
Course objective
At the end of the training course, participants will be able to
- Introduction to Visitor Experience Design is on the course schedule
- Complex Approaches to Engaging Visitors
- Analysis of Visitor Needs
Course Outline | 01 Day one
Introduction to Visitor Experience Design is on the course schedule.
First Topic: Overview of Designing Visitor Experience
Second Topic: An Overview of Visitor Journey Mapping
Topic 3: Developing Blueprints for Visitor Experience
Topic 4: Determining Your Strengths and Potential Improvement Areas
Topic 5: Improving the Understanding and Pleasure of Visitors
Topic 6: Relationship to the Site's Nature or Theme
Review & Introspection: Notable Takeaways and Conclusions from Day One
Course Outline | 02 Day Two
Complex Approaches to Engaging Visitors
First Topic: Raising Visitor Involvement Levels
Topic 2: Protocols and Etiquette for Hosting
Topic 3: Making Sure Safety Issues Are Handled
Topic 4: Cultural Considerations When Receiving Guests
Topic 5: Going Above and Beyond to Improve the Visitor Experience
Topic 6: Key Takeaways and Understandings from Day 2 of Visitor Feedback and VOV Reporting Reflection and Review
Course Outline | 03 Day Three
Analysis of Visitor Needs
Topic 1: Determining the Needs and Wants of Manifest Visitors
Topic 2: Determining Unstated Needs and Desires of Visitors
Subject 3: Different Visitor Needs
Subject 4: Social and Emotional Needs
Topic 5: Functional Needs and Empathy
Topic 6: Needs for Convenience, Control, and Information
Review & Reflection: Important Takeaways and Ideas from Day Three
Course Outline | 04 Day Four
Introduction to Poka Yoke in the Visitor Experience
Topic 1: Poka Yoke and Error Proofing
Topic 2: Applying Techniques for Error Proofing
Topic 3: Using Poka Yoke in Real-World Applications
Topic 4: Using Poka Yoke to Ensure Visitor Satisfaction
Topic 5: Feedback loops and Constant Improvement
Subject 6: Case Studies and Practical Illustrations
Review & Introspection: Important Takeaways and Conclusions from Day 4
Course Outline | 05 Day Five
Exercises in Simulation and Real-World Applications
Topic 1: Visitor Experience Design in Real-World Applications Topic 2: Visitor Journey Simulation Activities
Subject 3: Examining and Enhancing Guest Experiences
Topic 4: Formulating Action Plans to Improve Visitor Experience
Topic 5: Complete Evaluation and Input
Topic 6: Putting Visitor Experience Insights into Practice
Review & Reflection: Crucial Takeaways and Understandings from the Course
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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