course | Quality Metrics and KPIs for Business Excellence
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TQM-138 | Quality Metrics and KPIs for Business Excellence
Course Sector : Quality Management & Operational Excellence
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-06 | 2025-04-10 | El Doha | $4,250 | Book now |
| 5 Days | 2025-08-18 | 2025-08-22 | Dubai | $4,250 | Book now |
| 5 Days | 2025-11-03 | 2025-11-07 | Galway | $4,950 | Book now |
Course Introduction
This comprehensive 5-day BOOST training program provides a deep dive into quality metrics and key performance indicators (KPIs) for achieving business excellence. Participants will learn how to develop, implement, and monitor effective KPIs and metrics to drive continuous improvement, optimize processes, and achieve organizational goals. The course covers a range of global best practices, models, and tools, including Lean, Six Sigma, and Total Quality Management, all focused on delivering measurable results for sustained business growth and success.
Course objective
By the end of the course, participants will be able to:
- Define and understand key metrics and KPIs crucial for business excellence.
- Develop relevant KPIs for various business functions.
- Implement effective measurement systems to track organizational performance.
- Integrate continuous improvement models (Lean, Six Sigma, TQM) to enhance efficiency and effectiveness.
- Align KPIs with organizational strategy to ensure consistent achievement of business goals.
- Analyze, review, and report on KPIs to drive corrective actions and improvements.
Course Outline | 01 DAY ONE
Introduction to Quality Metrics & KPIs for Business Excellence
- Defining business excellence and its importance
- Introduction to quality metrics and KPIs
- Role of KPIs in strategic planning
- Different types of KPIs: Lagging vs. Leading Indicators
- The KPI development process: Alignment with business strategy
- Key factors in successful KPI implementation
- Real-world examples of businesses with effective KPI systems
Course Outline | 02 DAY TWO
Setting & Defining KPIs for Business Success
- Understanding business objectives and key results (OKRs)
- SMART criteria for setting KPIs (Specific, Measurable, Achievable, Relevant, Time-bound)
- Identifying and prioritizing key areas of performance
- The balance between financial and non-financial KPIs
- Designing KPIs for different departments (sales, operations, HR, etc.)
- Case studies and group activities: Designing KPIs for a given business scenario
Course Outline | 03 DAY THREE
Analysing & Implementing KPI Systems
- Creating effective dashboards and reporting systems
- Tracking KPIs in real-time vs periodic reviews
- Tools for KPI data collection and analysis
- KPI monitoring techniques: Automated vs manual tracking
- Overcoming challenges in KPI implementation and data collection
- Ensuring KPI relevance over time
- Case studies on companies that successfully track KPIs
Course Outline | 04 DAY FOUR
Models for Continuous Improvement
- Lean Management: Principles and tools (5S, Kaizen, Value Stream Mapping)
- Six Sigma: DMAIC framework and using KPIs for defect reduction
- Total Quality Management (TQM): PDCA cycle and linking KPIs with customer satisfaction
- Integrating Lean, Six Sigma, and TQM with KPIs for a continuous improvement culture
- Real-world application and benefits of combining these models
- Group Activity: Action planning for applying continuous improvement models in your organization
Course Outline | 05 DAY FIVE
Driving Business Excellence Through KPIs and Continuous Improvement
- Building a KPI-driven culture: Motivating teams and fostering collaboration
- Linking KPIs with employee performance and rewards
- Data-driven decision making for continuous improvement
- Action Planning for Continuous Improvement: Creating a roadmap to implement the learned concepts
- Measuring success: Analyzing and refining KPIs over time
- Case study and group discussion: Developing a continuous improvement plan for a business case
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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