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course | Advanced Office Management & Effective Administration Skills

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ADOM-1570 | Advanced Office Management & Effective Administration Skills

Course Sector : Administration and Office Efficiency

Duration
Date from
Date to Course Venue Course fees Book a course
3 Days2025-05-112025-05-13Riyadh$3,250 Book now
3 Days2025-09-012025-09-03Los Angeles$4,950 Book now
3 Days2025-10-122025-10-14Online$1,550 Book now
3 Days2025-12-152025-12-17Dubai$3,250 Book now

Course Introduction

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal andbehavioral skills, to ensure you stay in control and on top of every one of your responsibilities. 

 

  • Prioritize your daily responsibilities to achieve maximum output 
  • Streamline your work practices and office environment
  • Communicate effectively and assertively at all levels
  • Understand yourself and others thereby improving interactions and relationships
  • Use techniques to help you think creatively, solve problems, plan, and make decisio

Course objective

  • Learn how to prioritize and cope with multiple tasks
  • Learn how to think as a manager – planning, making decisions and solving problems
  • Learn how to improve their communication skills to enhance their relationships
  • Learn to manage your thoughts and feelings and improve self-confidence
  • Learn how to be assertive and therefore more effective in the workplace
  • Understand and develop intrapersonal and interpersonal skills  

Course Outline | 01 Day One

Taking control of your work

  • Introductions – Getting to know each other
  • Understanding and clarifying purpose, vision and mission
  • External and customer service
  • The secret to working smarter rather than harder
  • Using high leverage activities to achieve more in less time
  • Controlling, prioritizing and organizing your work
  • Making a long term plan to create the best office in the company!
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user friendly and efficient

 

Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving techniques
  • Becoming more proactive
  • Decision Making tools
  • Managing meetings effectively
  • Keeping minutes of a meetings
  • Working with more than one manager

Course Outline | 02 Day Two

Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

 

Developing as a professional 

  • Listening skills – seeking to understand before being understood 
  • The number one reason we don’t listen well
  • Creating a professional image
  • Leadership skills
  • Knowing and accepting yourself as a leader
  • Making things happen from anywhere in the organization 
  • How to make presentations with confidence and power
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group
  • Painless methods for giving corrective feedback
  • Best practices for delivering positive feedback 

Course Outline | 03 Day Three

Self-Empowerment and Self-Management

  • Understanding the main causes of stress 
  • How to build self-confidence and strength the ability to respond to difficult situations 
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress 
  • Why stress is a powerful messenger 
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development – where to go from here  
Course Certificates
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BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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