Module 1: Office Management: Fundamentals

• Managing role expectations
• Necessary Skills of an effective office manager
• Common misconceptions of office management
• Principles of management
• Causes of office management failure
• Importance of Office Managers in today’s organizations

Module 2: Office Managers Responsibilities

• Managing and Maintaining the Office Premises
• Health and safety
• Safeguarding equipment
• Space management
• Managing Supplies and Materials
• Managing Technology
• Resources Utilization
• Efficient use of manpower
• Emergency Contact

Module 3: Office Operations Skills

• Presenting Data
• Meeting management
• Business reports
• Project management
• Professional development objectives
• Work Impact evaluation
• Event Planning core Skills
• Office Policies and Procedures
• Office Compliance and Audits
• Applying assertiveness and its importance

Module 4: Customer Service Skills

• Customer service etiquette
• Welcoming visitors
• Reception Skills
• Receiving post and deliveries
• Handling with telephone calls
• Sounding confident and helpful
• Dealing with difficult customers
• Dealing with customer complaints
• External Communications
• Public relations

Module 5: Interpersonal Skills in Office Management

• Multi-Tasking and Effective Time Management
• Effective Team Building Skills
• Dealing with Pressure and Stress
• Essential Negotiation Skills
• Systematic Process Thinking
• Analyzing potential solutions
• Making plans and Managing priorities
• Setting SMART goals and objectives
• Tackling the productivity blockers

Module 6: People Management

• People management: Knowing strengths and limitations
• Understanding workplace dynamics
• Developing your team
• Monitoring and encouraging high performance
• Managing emotions and Positive EQ for workplace effectiveness
• Managing conflicting priorities
• Dealing with Difficult People and workplace conflict
• Managing disagreements and developing trust Importance of delegation

Module 7: Communication Skills

• Communication skills
• Impact of effective communication
• Active and empathetic listening skills
• Questioning skills
• Business writing
• Writing professional letters, memos, and e-mail
• Keep your messages organized, short and simple
• Phrases and Words use in letters
• Purposes and Types of Report
• Report Writing Process and Structure

Module 8: Data and Records Management

• Filing and records management
• Filing methods and types
• Record Retention Program
• Information and Data management
• Privacy and security
• Data Protection
• Digitalization of Documents
• Records Management Systems

Module 9: Meetings Management

• Importance of an agenda
• Types of meetings
• Organizing a meeting
• Facilitating a meeting
• Meeting effectiveness
• Handling hurdles during meetings
• Minute taking styles
• Minute publishing styles
• Preparing Action Plans

Module 10: Office Finances and Procurement Functions

• Handling petty cash
• Different types of financial documents
• Spending and Monitoring department budget
• Procurement Management
• Procurement Process and Policy
• Asset Management and Tracking
• Maintaining Register and expenses