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course | Certified Administrative Manager (CAM)

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ADOM-2360 | Certified Administrative Manager (CAM)

Course Sector : Administration and Office Efficiency

Duration
Date from
Date to Course Venue Course fees Book a course
5 Days2025-08-042025-08-08Dubai$4,250 Book now
5 Days2025-10-272025-10-31Abu Dhabi$4,250 Book now

Course Introduction

The Certified Administrative Manager (CAM) certification is designed for professionals seeking to lead administrative operations and drive organizational success.

This 5-day exam preparation training program provides a deep dive into the core competencies of effective management, from decision-making and communication to leadership, finance, HR, and legal compliance.

 

The training program blends foundational theory with practical insights to ensure learners are fully prepared to succeed in their roles and pass the CAM certification exam.


Course objective

  • Dministrative Professionals 
  • Office Managers and Administrative Supervisors 
  • Aspiring Managers 
  • HR and Operations Coordinators

Course Outline | DAY 01

Management Principles & Organizational Structures

 

  •       Principles of management: planning, organizing, leading, controlling
  •       Administrative roles and responsibilities
  •       Organizational types and structures (functional, matrix, flat, divisional)
  •       Authority, responsibility, delegation, and decision-making hierarchy
  •       Managerial roles (Mintzberg framework)
  •       Case Studies.

 

 

Communication & Negotiation in Management

 

  •       Principles of effective business communication
  •       Written vs. verbal communication techniques
  •       Communication channels in organizations
  •       Barriers to communication and overcoming them
  •       Foundations of negotiation strategy and influence
  •       Negotiation styles and resolution techniques
  •       Practical Application.

 

 

Course Outline | Day 02

Goal Setting, Planning & Decision-Making

 

  •       Strategic, tactical, and operational goals
  •       SMART objectives and KPI alignment
  •       Planning process and tools (SWOT, PESTLE, Gantt charts)
  •       Structured decision-making models (Rational, Vroom-Yetton, Six Thinking Hats)
  •       Problem-solving techniques and scenario analysis
  •       Practical Application

 

 

Resource Management & Budgeting

 

  •       Types of organizational resources: human, physical, technological, financial
  •       Resource allocation and prioritization strategies
  •       Budget planning, forecasting, and variance analysis
  •       Cost-benefit analysis and ROI calculations
  •       Project budgeting and expense control systems
  •       Practical Application. 

 

 
 

Course Outline | Day 03

Leadership Styles & Team Performance

 

  •       Leadership vs. management
  •       Leadership theories (Transformational, Transactional, Servant, Situational)
  •       Team development stages (Tuckman model)
  •       Motivational theories (Maslow, Herzberg, McClelland)
  •       Conflict resolution, delegation, and employee engagement

 

 

Human Resource Management

 

  •       HR planning and forecasting
  •       Recruitment and selection processes
  •       Orientation, training, and development
  •       Performance appraisal systems and 360° feedback
  •       Retention strategies and employee lifecycle
  •       Employee rights, labor relations, and discipline

 

 

Course Outline | Day 04

Financial Management & Analysis

 

  •       Interpreting financial statements (income statement, balance sheet, cash flow)
  •       Break-even analysis and contribution margin
  •       Working capital, liquidity, and solvency
  •       Budget monitoring and cost control
  •       Risk assessment and internal controls in finance

 

 

Strategic Management & Business Growth

 

  •       Strategy formulation and implementation
  •       Vision, mission, and strategic alignment
  •       Balanced Scorecard and strategy maps
  •       Monitoring KPIs and adapting to market changes
  •       Business model innovation and sustainability planning

 

 

Course Outline | Day 05

Change Management & Organizational Adaptability

 

  •       Change management models (Kotter’s 8 steps, ADKAR)
  •       Preparing teams for change
  •       Managing resistance and gaining buy-in
  •       Leading transformation and innovation
  •       Measuring change success and feedback loops

 

 

Business Law, Ethics, and Exam Preparation

 

  •       Foundations of business law (contracts, liabilities, compliance)
  •       Workplace law and employee rights
  •       Ethical decision-making frameworks
  •       Corporate social responsibility and governance
  •       CAM exam overview and structure
  •       Full-length mock exam + question review
  •       Final exam tips and personalized study plan

 

 
Course Certificates
BOOST Logo

BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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