Introducing Procurement and Supply

• What procurement and supply means?
• The role of procurement in the organization
• Procurement cycle stages
• Internal and external stakeholders
• The impact of procurement on cost, quality, and delivery
• Ethics and responsibilities of procurement professionals
• Legal aspects of procurement
• Sourcing basics and supply chain awareness
• Introduction to sustainability in procurement

Procurement and Supply Operations

• Requisition to pay (P2P) process
• Request for quotation (RFQ) and purchase orders
• Supplier selection basics
• Contracting and terms & conditions overview
• Managing deliveries and supplier performance
• Receiving goods, invoicing, and reconciliation
• Working with internal teams (finance, operations)
• Operational problem-solving
• Practical Application.

Stakeholder Relationships:

• Who stakeholders are and their influence?
• Communication methods and channels
• Customer service principles in procurement
• Conflict resolution and listening skills
• Supporting cross-functional collaboration
• Trust and transparency in supplier relationships
• Internal and external customer needs
• Review of relationship case scenarios
• Practical Application.

Systems Technology:

• Introduction to procurement-related systems
• Purchase-to-pay systems (P2P) and e-sourcing tools
• Role of ERP systems in supply chain
• Benefits of automation and data accuracy
• Digital communication tools
• Handling data securely in procurement
• Simple KPIs and performance dashboards
• Technology trends in procurement

Inventory, Logistics and Expediting:

• Inventory basics: types, levels, and replenishment
• Logistics and warehousing principles
• Expediting and managing late deliveries
• Reducing waste and improving delivery performance
• Stock rotation and demand forecasting
• Role of expediters in procurement
• Sustainability in logistics
• Sample test questions and CIPS exams strategy