course | Certified Outsourcing Professional (COP)
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PSCO-2374 | Certified Outsourcing Professional (COP)
Course Sector : Procurement & Supply Chain Operations
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-05-26 | 2025-05-30 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-08-25 | 2025-08-29 | Dubai | $4,250 | Book now |
| 5 Days | 2025-11-03 | 2025-11-07 | Dubai | $4,250 | Book now |
Course Introduction
The Certified Outsourcing Professional (COP) certification, administered by IAOP (International Association of Outsourcing Professionals), is the gold standard for individuals involved in structuring, managing, and leading outsourcing initiatives.
This 5-day training program prepares professionals by covering the COP Body of Knowledge, practical implementation frameworks, and complete exam readiness tools.
Course objective
- Understand and apply industry-standard outsourcing management frameworks
- Develop effective outsourcing strategies and governance models
- Manage vendors through performance-based contracts and relationship excellence
- Identify and mitigate project risks in global outsourcing environments
- Utilize tools for project tracking, service delivery, and process innovation
Course Outline | DAY 01
Introduction to Outsourcing & Management Frameworks
- Overview of the outsourcing industry and evolution
- Role of governance in outsourcing projects
- Key outsourcing lifecycle stages
- IAOP’s Outsourcing Professional Standards
- Critical success factors for outsourcing frameworks
Outsourcing Process Management
- Core process design in outsourcing
- Decision frameworks: what to outsource and why
- Service level definition and process alignment
- In-house vs. third-party process mapping
- Metrics and KPIs in outsourcing delivery
Course Outline | Day 02
Strategy Formulation & Execution
- Building a sourcing strategy
- Strategic sourcing vs. tactical sourcing
- Creating the business case for outsourcing
- Aligning outsourcing with corporate objectives
- Roadmapping execution across business units
Vendor Selection & Relationship Management
- Vendor identification and qualification criteria
- RFP/RFQ development and evaluation techniques
- Vendor due diligence: legal, financial, and operational checks
- Long-term relationship building and alignment
- Cultural alignment and collaboration practices
Course Outline | Day 03
Contract Management and Compliance
- Structuring outsourcing contracts
- Key contract components: SLA, governance, penalties, renewals
- Contract negotiation strategies and playbooks
- Ongoing contract performance tracking
- Legal compliance and audit readiness
Risk & Project Management in Outsourcing
- Risk identification in offshore/onshore outsourcing
- Regulatory, geopolitical, and operational risks
- Project planning methodologies (Agile, Waterfall) in outsourcing
- Tools for managing multi-vendor delivery
- Crisis management and contingency planning
Course Outline | Day 04
Global Sourcing & Industry Trends
- Market trends in BPO, ITO, KPO, and shared services
- Impact of automation, AI, and cloud services
- Nearshoring vs. offshoring trends
- Vertical-specific outsourcing insights (IT, finance, healthcare)
- Case studies on successful and failed global sourcing
Best Practices in Outsourcing Execution
- IAOP's Outsourcing Best Practices Framework
- Transition and knowledge transfer models
- Change management and stakeholder buy-in
- Continuous improvement and innovation culture
- Governance boards and review mechanisms
Course Outline | Day 05
Exam Blueprint, Syllabus, and Question Types
- Overview of COP exam format and content distribution
- Key domains and knowledge areas from IAOP
- Types of questions and how to approach them
- Sample scenarios and how to dissect them
- Time management techniques for test day
Full Mock Exam + Review and Strategy
- Administer a timed COP-style practice exam
- Walkthrough of answers with reasoning
- Review of challenging domains and concepts
- Personal exam prep strategy and study plan
- Final Q&A and certification readiness checklist
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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