course | Relationship Management in Supply Chain
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PSCO-671 | Relationship Management in Supply Chain
Course Sector : Procurement & Supply Chain Operations
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-06-29 | 2025-07-03 | Casablanca | $4,250 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Dubai | $4,250 | Book now |
| 5 Days | 2025-12-14 | 2025-12-18 | Manama | $4,250 | Book now |
Course Introduction
Continuous improvement in all aspects of the supply chain is necessary to remain competitive in today's global economy. The traditional adversarial relationship and transactional focus of buyers and suppliers cannot meet this demand for continuous improvement in lead-time, quality, and overall supplier performance. As a result, significant changes are occurring in the philosophies and approaches that define the relationship between purchasers and sellers in world-class organizations. Simply put, Supplier Relationship Management (SRM) and collaboration provide an organizational focus on communicating with suppliers on the many steps of the Supply Management process. This focus reduces the lead-time and total cost of acquisition, transportation, administration, and possession of goods and services for the benefit of both the buyer and seller, and as a result, provides a competitive advantage and improved profits.
Relationship Management
This course covers one subset of Supply Chain philosophy, and presents theoretical discussions on Supplier Relationship Management and its benefits, as well as practical case studies that provide evidence of such benefits. The course also covers the practicality of SRM, provides encouragement, and prevents a purely academic or theoretical view of Supplier Relationship Management.
Course objective
- Develop end-to-end approaches to their culture, processes and structure.
- Gain a broad understanding of Supplier Relationship Management and the supply chain strategy.
- Discuss the benefits of being a supplier focused organisation and examine the rules required for becoming an attractive customer.
- Identify the role and importance of the purchasing and supply function in the value chain
- Define SRM and discuss its benefits, and apply practical case studies that provide evidence of such benefits.
- Present many case studies that provide evidence of such benefits.
- Demonstrate the practically of Supplier Relationship Management
Course Outline | Day 01
An introduction to Supplier Relationship Management
- Introduction
- Supply chain strategy and tactics
- Links to the supply chain rules
Course Outline | Day 02
Supplier Relationship Management Practice
- Early case studies on trust
- SRM definitions
- SRM barriers
- SRM benefits
- Trust
Course Outline | Day 03
Supplier Service
- Definition
- Supplier focused procedures
- Supplier perception and attitudes
- Supplier complaints
- Benefits of being a supplier focused organization
- Supplier approaches
- Ten golden rules for becoming an attractive customer
Course Outline | Day 04
The Three Supply Chain Roles
- Suppliers, customers and value
- Value and competitive advantage
- Value creation and suppliers
- Values, relationships and exchanges
Course Outline | Day 05
Aligning Supplier And Customers
- 5 rights of purchasing
- Introduction behaviour in the supply chain
- The SRM challenges
- Change as a paradigm shift
- People working together in flow
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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