course | Excellence in tourist experience and visitor care
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SMCS-145 | Excellence in tourist experience and visitor care
Course Sector : Sales, Marketing and Customer Service
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-06 | 2025-04-10 | Riyadh | $4,250 | Book now |
| 5 Days | 2025-12-22 | 2025-12-26 | Dubai | $4,250 | Book now |
| 5 Days | 2025-07-14 | 2025-07-18 | Milan | $4,950 | Book now |
Course Introduction
The course will cover tourism psychology and its impact on tourist behavior, Tourism psychology and caring for visitors
Course Methodology
This course combines both theoretical and practical approaches. It is built using an interactive learning method including presentations, case studies, discussions, and group exercises.
Course objective
- Define the key factors that influence tourist behavior
- Explore the importance of visitor care in the tourism industry
- Examine the different needs of visitors and develop strategies to meet diverse expectations
- Design effective strategies for visitor safety and risk mitigation
- Evaluate the effectiveness of visitor management practices
Course Outline | 01 Day one
Tourist and visitor care
- Key motives of today’s tourists
- Factors influencing tourist decision-making
- Tourist perception and interpretation of experiences
Course Outline | 02 Day Two
Visitor management planning
- Principles and steps in visitor management planning
- Implications for tourism governance and stakeholders
- Identification of the needs of different types of tourists
Course Outline | 03 Day Three
Effective communication in visitor care
- Importance of effective communication in visitor care
- Emotional aspects of tourism
- Ethical considerations in visitor care (cross-culture)
- Development of a communication and informational plan
Course Outline | 04 Day Four
Visitor safety and security
- Risk identification and assessment
- Emergency planning and response
- Best practices in visitor safety and security
Course Outline | 05 Day Five
Visitor satisfaction evaluation
- Need for evaluating visitor satisfaction
- Data collection and analysis methods
- Measuring visitor satisfaction and experience
- Monitoring and evaluating visitor impact
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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