course | Certified Quality Improvement Associate (CQIA)
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QMO-348 | Certified Quality Improvement Associate (CQIA)
Course Sector : Quality Management & Operational Excellence
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-21 | 2025-04-25 | Dubai | $4,250 | Book now |
| 5 Days | 2025-07-21 | 2025-07-25 | Baku | $4,950 | Book now |
| 5 Days | 2025-10-13 | 2025-10-17 | Abu Dhabi | $4,250 | Book now |
Course Introduction
Defining Quality Can Be A Challenge Because It Means Different Things To Different People. It Could Mean Meeting Or Exceeding The Needs Of Customers Or It Could Mean Products Being Free From Defects. Perhaps It’s The Excellent Customer Service You Receive From An Organization Or The Efficient Processes Used To Provide A Product Or Service. Cqia Certification Course Learning Program Introduces Quality Concepts And Tools To Employees New To Quality And To Those With Some Previous Background In Quality. The Course Is Based Upon Asq's Body Of Knowledge (Bok) For The Certified Quality Improvement Associate, Cqia, Certification Exam, And It Is An Excellent Preparation Resource. Companies Looking To Satisfy Basic Quality Training Requirements Should Consider This Program As An Easy Way To Train Varied Audiences. This Course Outline Follows The Certified Quality Improvement Associate (Cqia) Body Of Knowledge (Bok) And Explores The History And Evolution Of Quality, Quality Tools, Working With Teams, Assessing Customer- Supplier Relationships, And More. Who Should Attend
Course objective
- Have increased expertise in the practices and principles of quality.
- Understand the concepts of total quality management and process improvement.
- Be able to define seven commonly used quality tools and understand how they are used in problem solving for quality control or improved quality.
- Be prepared to sit for ASQ’s Certified Quality Improvement Associate certification exam.
Course Outline | 01 DAY ONE
QUALITY BENEFITS
- Quality and profitability
- Benefits to employees, organizations customers and society
THE EVOLUTION OF QUALITY
- Quality defined
- Quality standards
Course Outline | 02 DAY TWO
TOTAL QUALITY MANAGEMENT – TQM
- Total quality management defined
- Key components
- Philosophies
- Approaches
- Teams in TQM
PROCESS MANAGEMENT
- Process management defined
- Principles of process management
Course Outline | 03 DAY THREE
QUALITY TOOLS
- Seven basic tools for quality control
- Benchmarking
- Design of experiments
- Failure mode and effects analysis (FMEA)
QUALITY DEPLOYMENT
- Quality culture
- Quality strategy
- Quality plan
- Quality function
Course Outline | 04 DAY FOUR
CQIA CONCEPTS, BASICS QUALITY CONCEPTS
- Terms, concepts, and principles
- Benefits of quality
- Quality philosophies
TEAM BASICS
- Team organization
- Roles and responsibilities
- Team formation and group dynamics
Course Outline | 05 DAY FIVE
CQIA TECHNIQUES CONTINUOUS IMPROVEMENT TECHNIQUES
- Continuous improvement
- Process improvement
- Quality improvement tools
CUSTOMER-SUPPLIER RELATIONS
- Internal And External Customers And Suppliers
- Customer Satisfaction
- Supplier Management
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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