Introduction to Global Strategic and Operational Management

• Overview and definition of strategic and operational management.
• Understanding globalization and its impact on business operations.
• Components of strategic management and types of operational management.
• The importance of strategic operations management.
• Managing transitions and recognizing new opportunities in the global business environment.

Directing and Delegating in Global Operations

• Powerful processes for directing staff.
• Utilizing goals, outcomes, behavioral metrics, and objectives.
• Converting the strategic plan into an execution plan.
• Delegation and problem-solving methodologies.
• Succession planning and creating new leaders.
• Evaluating alternative solutions from political and operational perspectives.

Techniques Supporting Global Business Development

• Product and process innovation in global strategy.
• Latest tools, models, and skills in global strategy development and operational management.
• Collaboration and partnership as means for facilitating global development.
• Strategic importance of agile and responsive organizations.
• Effective business models for an increasingly integrated environment.
• Post-acquisition and post-merger management challenges.

Accelerating Achievement Through Monitoring and Resourcing

• Choosing staff for their potential and talent.
• Recognizing and utilizing available resources to build staff ability.
• Assisting staff through empowerment and engagement.
• The five essential support requirements for staff.
• Deciding on key performance metrics.
• Creating monitoring systems and performance dashboards.

Organizational and Human Resource Development

• Building and managing high-performance teams.
• Flexible, virtual, and extended organizational structures.
• Mentoring and coaching as new roles of senior managers.
• Building the next generation of potential senior managers.
• Strategic implications of the flattening organization.
• Best practices in strategic management.