course | Concern for the Quality
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QMO-781 | Concern for the Quality
Course Sector : Quality Management & Operational Excellence
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-07-14 | 2025-07-18 | Dubai | $4,250 | Book now |
Course Introduction
Concern for quality is essential for leadership to ensure that products, services, and processes meet high standards. As leaders, it’s important to inspire a shared commitment to quality within teams, promote accountability, and make quality a core part of the organizational culture. Leaders must not only focus on delivering results but also ensure that quality is prioritized at every stage of work.
This program will teach leaders how to set clear quality expectations, monitor and measure quality, solve quality-related problems, and foster a culture of continuous improvement. Leaders will gain practical skills for identifying quality gaps, making data-driven decisions, and leading improvement initiatives. The course emphasizes the role of leadership in setting standards, providing feedback, and motivating teams to maintain a consistent focus on quality.
Training Course Methodology
This course is designed to be interactive and participatory, and includes various learning tools to enable the participants to function effectively and efficiently. The course will use sessions, exercises, and case applications, and presentation about proven-by-practice methods, new insights and ideas about the topic and its effects in a corporate world.
Course objective
By the end of this training course, participants will be able to:
- Identify the importance of quality and its impact on leadership and organizational success.
- Learn how to set clear quality expectations and lead by example to ensure adherence.
- Develop skills for monitoring and measuring quality using data and key performance indicators.
- Gain problem-solving tools to address and resolve quality issues effectively.
- Foster a culture of continuous quality improvement that encourages innovation and accountability.
Course Outline | 01 Day One
Understanding the Importance of Quality
- Defining quality in the context of leadership and organizational success
- The role of leadership in promoting quality standards
- The impact of quality on customer satisfaction and loyalty
- Recognizing the cost of poor quality and its consequences
- The relationship between quality and organizational reputation
- How quality influences productivity and efficiency
- Building a quality-driven culture within teams
Course Outline | 02 Day Two
Leadership’s Role in Setting Quality Expectations
- Setting clear quality standards for the team
- Communicating quality expectations effectively
- Leading by example: demonstrating commitment to quality
- Ensuring accountability in meeting quality standards
- Encouraging ownership of quality within the team
- Developing strategies for maintaining quality consistency
- Creating an environment that fosters continuous improvement
Course Outline | 03 Day Three
Monitoring and Measuring Quality
- Defining key performance indicators (KPIs) for quality
- Tools and methods for measuring quality performance
- Using data to assess and track quality outcomes
- Conducting quality audits and reviews
- Identifying and addressing quality gaps or issues
- Providing regular feedback to team members about quality
- Adjusting strategies based on quality measurement results
Course Outline | 04 Day Four
Problem Solving and Addressing Quality Issues
- Identifying the root causes of quality problems
- Techniques for effective problem-solving in quality management
- Involving the team in quality improvement processes
- Using continuous improvement models (e.g., PDCA)
- Developing corrective and preventive actions (CAPA)
- Communicating quality issues and solutions clearly to the team
- Learning from quality failures and implementing solutions
Course Outline | 05 Day Five
Fostering a Culture of Continuous Quality Improvement
- Encouraging innovation and feedback to improve quality
- Promoting a mindset of continuous quality improvement
- Training and developing employees to enhance their quality focus
- Celebrating successes and recognizing quality achievements
- Building cross-functional teams to drive quality improvements
- Measuring the long-term impact of quality improvements
- Leading quality improvement initiatives at all levels of the organization
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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