course | Strategic Quality Management
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TQM-218 | Strategic Quality Management
Course Sector : Quality Management & Operational Excellence
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-07 | 2025-04-11 | Dubai | $4,250 | Book now |
| 5 Days | 2025-08-18 | 2025-08-22 | Istanbul | $4,950 | Book now |
| 5 Days | 2025-09-29 | 2025-10-03 | Dubai | $4,250 | Book now |
| 5 Days | 2025-12-21 | 2025-12-25 | Online | $2,150 | Book now |
Course Introduction
In today's competitive business environment, maintaining and improving quality is not just a necessity but a strategic imperative. Strategic Quality Management (SQM) focuses on aligning quality practices with organizational goals to drive performance and achieve sustainable success.
This comprehensive 5-day training program is designed to equip professionals with the knowledge and skills to develop, implement, and sustain quality management strategies that enhance organizational performance and customer satisfaction.
Course objective
- Grasp the key principles, frameworks, and historical evolution of quality management.
- Learn about major quality management models, including ISO 9001, TQM, Six Sigma, and Lean Management.
- Align quality management strategies with organizational goals.
- Craft and implement a quality vision, mission, and goals.
- Create effective quality management plans and allocate resources.
- Utilize deployment techniques such as Hoshin Kanri and Balanced Scorecard.
- Understand process mapping and performance metrics.
- Apply process improvement methodologies like Lean and Six Sigma.
- Implement statistical quality control tools and quality improvement techniques.
- Use tools such as FMEA, Pareto analysis, and benchmarking.
- Analyze and meet customer requirements.
- Improve customer satisfaction and handle complaints effectively.
- Develop leadership skills that promote a culture of quality.
- Engage employees in quality initiatives and recognize their contributions.
- Set quality metrics and measure performance.
- Apply continuous improvement strategies and benchmark performance.
- Plan and execute internal and external quality audits.
- Understand regulatory requirements and prepare for certification audits.
- Effectively implement quality strategies and overcome challenges.
- Review and refine quality strategies based on feedback and performance data.
Course Outline | 01 DAY ONE
Introduction to Strategic Quality Management
- Overview of Quality Management
- Definition and importance of quality management
- Historical evolution and key principles
- Strategic role of quality management in organizations
- Quality Management Frameworks and Models
- ISO 9001:2015
- Total Quality Management (TQM)
- Six Sigma
- Lean Management
Course Outline | 02 DAY TWO
Quality Strategy Development
- Aligning Quality with Business Strategy
- Understanding business goals and objectives
- Integrating quality into strategic planning
- Key performance indicators (KPIs) for quality
- Developing a Quality Vision and Mission
- Crafting quality vision statements
- Establishing quality mission and goals
Quality Planning and Deployment
- Creating a Quality Management Plan
- Components of a quality management plan
- Risk management and mitigation strategies
- Resource allocation for quality initiatives
- Quality Deployment Techniques
- Hoshin Kanri (Policy Deployment)
- Balanced Scorecard for quality management
Course Outline | 03 DAY THREE
Process Management and Improvement
- Understanding Processes and Process Mapping
- Process identification and mapping techniques
- Process performance metrics
- Process Improvement Methodologies
- Lean principles and practices
- Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)
- Root cause analysis and corrective actions
Quality Tools and Techniques
- Statistical Quality Control Tools
- Control charts
- Pareto analysis
- Fishbone diagrams
- Quality Improvement Tools
- Failure Mode and Effects Analysis (FMEA)
- 5 Whys
- Benchmarking
Course Outline | 04 DAY FOUR
Customer Focus and Satisfaction
- Understanding Customer Requirements
- Voice of the Customer (VOC)
- Customer satisfaction surveys and feedback
- Enhancing Customer Satisfaction
- Techniques for improving customer experience
- Managing customer complaints and service recovery
Quality Leadership and Culture
- Role of Leadership in Quality Management
- Leadership styles and their impact on quality
- Creating a culture of quality
- Employee Involvement and Engagement
- Training and development for quality
- Recognition and rewards for quality contributions
Course Outline | 05 DAY FIVE
Quality Measurement and Evaluation
- Developing Quality Metrics
- Defining and setting quality objectives
- Measuring and analyzing quality performance
- Continuous Improvement and Benchmarking
- Continuous improvement strategies
- Benchmarking against industry standards
Quality Audits and Compliance
- Conducting Quality Audits
- Types of quality audits (internal and external)
- Audit planning and execution
- Compliance and Certification
- Understanding regulatory requirements
- Preparing for certification audits
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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